Loading Profile...
Join code not being sent to phone? Why? Help!
The individual in charge of our tatanga group sent me an invite link and I type my phone number in the box yet I do not receive a join code. This has occured on several occasions, how can I get a join code? This is incredibly frustrating because I'm not receiving text messages that I ABSOLUTELY need. Please Help!
I’m frustrated
8
people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Have you gone through these steps? https://tatango.com/help/not_receivin...
-
Inappropriate?To everyone that has this question, have you been able to figure out why you haven't been able to receive your join code?
I’m happy
-
Inappropriate?No, I never was able to figure it out. My solution was paying the five dollar monthly fee to go "Pro" and now it seems to work for everyone and almost immediatley (occasional delays, but nothing serious).
While I love this service and the monthly charge is very reasonable, I still cannot say I feel pleased that it seemed as if I HAD to purchase this seemingly/purportedly 'free' service in order to ensure its functionality.
That being said, I do want to reiterate my immense satisfaction with the product now that it works. -
Inappropriate?No, I never was able to figure it out. My solution was paying the five dollar monthly fee to go "Pro" and now it seems to work for everyone and almost immediatley (occasional delays, but nothing serious).
While I love this service and the monthly charge is very reasonable, I still cannot say I feel pleased that it seemed as if I HAD to purchase this seemingly/purportedly 'free' service in order to ensure its functionality.
That being said, I do want to reiterate my immense satisfaction with the product now that it works. -
Inappropriate?AJ,
That is weird, by paying to upgrade your messages, there is no change in the messaging. It must have been a temporary bug or the people joining your group were not entering in their phone numbers correctly.
If you have any other problems, please don't hesitate to contact us.
I’m happy
-
Inappropriate?i am having the same problem right now. I just setup my group yesterday. And i tried 5-6 times from various machines - no one receiving any text messages at all!!!
I’m frustrated
-
Inappropriate?Hi O'Chen,
Could you send HELP to 68398 from the phone that isn't receiving the message, and let me know what you're getting back?
I’m concerned
-
Inappropriate?I just tried on one phone, and it did not get anything back. I waited for 10 minutes now.
Text messaging is working for sure on that phone because HELP sent to 46645 returned the search result immediately. -
Inappropriate?just did - got something back! it works now?
does this handset need to re-sign up to the group? -
Inappropriate?Yes, it looks like it's working now for you. You will need to join the group now.
I’m happy
-
Inappropriate?I sent the word Help to text number 68398 and received a reply message, but I don't get the text message with the join code. HELP
-
Inappropriate?Try sending the join code again, we are currently experiencing some join codes being dropped from the carriers.
I’m confident
EMPLOYEE
EMPLOYEE
