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Bank of America won't download
As of today, I am unable to use MD to download from my Bank of America accounts. The error message I receive is "The given customer ID or PIN is not valid. For more information, contact your financial institution. Additional information from the server: An incorrect username/pasword combination has been entered. Please try again." After a few attempts, a new error message told me that my account had been locked and that I needed to reset my password, which I did - but got the same "not valid" error message thereafter.
I called BoA, where surprisingly the representative was willing to accept the idea that Moneydance was a "Quicken clone" (not exactly) and help me. She checked and said my attempts to download were in fact going through, and she had no idea why I was getting the error message. She also aid that there were no reports of trouble with BoA systems.
I called BoA, where surprisingly the representative was willing to accept the idea that Moneydance was a "Quicken clone" (not exactly) and help me. She checked and said my attempts to download were in fact going through, and she had no idea why I was getting the error message. She also aid that there were no reports of trouble with BoA systems.
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Inappropriate?Are you using the "remember online banking passwords" feature or do you enter your customer ID and password every session? Is it possible that the customer/login ID has a typo (it is remembered between sessions)?
One other more worrisome possibility is that maybe someone else has gained access to your account and changed the PIN?
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