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Your account is currently up to date

How does moneydance determine which transactions it is going to download from the financial institution? When I select "online-->download transactions" it always tells me "Your account is currently up to date" even though it is not. There are current transactions to be downloaded that do not have duplicate FITIDs

Depending on how MD determines what is to be downloaded, I think this problem needs to be revisited
FYI: the financial institution is Key Bank
 
sad I’m frustrated
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