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I have a few questions I'd love to have answered.
How can I contact the thmbnl support or development team regarding technical questions? Specifically, I need to know the following:
- how often can I request a thumbnail to be regenerated
- how quickly will a thumbnail be generated or refreshed after I request it with create()
- is it possible to speak with sales/support/tech regarding partnership opportunities
- how often can I request a thumbnail to be regenerated
- how quickly will a thumbnail be generated or refreshed after I request it with create()
- is it possible to speak with sales/support/tech regarding partnership opportunities
I’m anxious
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Inappropriate?Hello.
#1. How often can I request a thumbnail to be regenerated.
Once every 24 hours. I will be adding API support for thumbnail regeneration requests shortly. Which API/library were you using? It'll be as simple as:
thmbnl->refresh( url )
#2. How quickly will a thumbnail be generated or refreshed after I request it with create()?
This time varies depending on the backlog, but it's usually fairly quick. After calling create(), the URL is added to our thumbnail processing queue. On average I'd say no more than a few minutes (but during busy periods, it may be longer).
#3. Is it possible to speak with sales/support/tech regarding partnership opportunities?
Sure, just send an email to: support@thmbnl.com
I’m here to help.
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This answers the question
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Hi, thanks for the reply. 1 and 2 totally make sense and I'm good to go as far as that is concerned. However, I sent an email to support@thmbnl.com on April 24 regarding a project my company (decenthuman.com) is working on but have not received a reply.
Thanks,
Kyle -
Hi, thanks for the reply. 1 and 2 totally make sense and I'm good to go as far as that is concerned. However, I sent an email to support@thmbnl.com on April 24 regarding a project my company (decenthuman.com) is working on but have not received a reply.
Thanks,
Kyle -
Inappropriate?Hi Kyle,
I'll reboot our support robot and make sure your email is answered!
Thanks,
Adam
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Inappropriate?Hi Kyle
I took a look but can't find the contact from April 24. Could you re-send? -
Inappropriate?Hi, I re-sent the email again today (and also on May 3). I can't post any of the details publicly or I'd just post it here, hence the email. Thanks.
I’m frustrated
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Inappropriate?Kyle we figured out what was up with the email and got your message. We'll reply shortly.
I’m confident
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