topics in Threadless

Unfortunately we have no immediate plans to offer PayPal as a payment option. PayPal is not supported by our merchant account and also does not offer the level of fraud protection we require. It may change sometime in the future, just no time soon.

Is it possible to mark a package as a PO / APO address so i can get USPS to send the mail to my place as opposed to UPS delivery?

You do!

Threadless.com is an on-going tee shirt design competition, anyone can submit their design and if it gets a high enough score and is chosen by the Threadless crew it will be printed and sold from the site.

Most of the product found on Threadless is a result of the competition. A few of the shirts were printed outside of the contest, some of which were comissioned by Threadless to various well-known designers.

What brand/make of t-shirts do you use for men's and women's apparel these days? I know you used to use American Apparel for women and Fruit of the Loom 50-50 for men, but then there was a big debate about what to use going forward. What are you using now and why?

Likely we did receive your email and have already responded. Some emails, like Hotmail, AOL, Verizon, mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address.

During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard back from us, wait a week before sending a second inquiry.

Sorry, but you can't change your username. You will need to cancel your current account and sign up for a new one. After you login, go to your account page and there is an option to cancel your account. Please note: all stats will be lost if you cancel your account.

Threadless keeps very limited quantities of shirts in stock. We do this for many reasons.

1. We want these tees to be limited edition.

2. We want focus on introducing new shirts into our stock rather than restocking old designs.

If a design you really like is out, you can request a reprint.

You bet! You can go to www.threadless.com/orderstatus and enter the name on the order and the first four and last four digits of the credit card used to place the order to look up your order information. Enter the numbers altogether and do not include any spaces like the example below

Card Number
1111 2222 3333 4444

First Four and Last Four Digits
11114444

If you have an American Express card, you will only need to enter the first 4 and last 3 digits like this:

1111444

Reprint requests don't happen on an individual basis. We only reprint designs after they receive a certain amount of requests from all of the users. If we ever reprint one of your requested tees you will receive an email stating so. Some designs you have requested may never be reprinted, but make sure you're signed up for the Threadless.com newsletter so you can be notified if and when reprints happen.

Of course! If you need to change your address, email us your order# and your updated address. Make sure to do it before the month's shirt is shipped or it may be sent to your old address. If you don't update your address and your order is lost because it was going to an old address, we will not be able to replace it. Be sure to keep us updated so you get every month's shirt!

We can also change the size shirt in your subscription. Email us your order number and what size you would like your future shirts to be. Again, make sure to do it before the month's shirt is shipped or you may get the wrong size again.

The price varies based on the complexity of the design and printing processes used to create it.

At Threadless.com we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit.

All returns must be in the original condition that you received them in. We do NOT accept back washed items. If a washed item is returned, we will refuse it and ask you to pay to have it returned to you.

Please fill out the return form on the back of the invoice that was shipped along with your package. Indicate what you are returning and why. Please let us know if you would like in return whether it be an exchange, refund or Threadless credit.

All returns must be made within 30 days of placing your orders. We no longer accept returns or exchanges after the 30 day period.

If you have any other questions about returns please feel free to email service@threadless.com.

In order to process your return, please include your name, email address and order number along with the items that you are returning.

Hi,

Is it possible to have the shipping and billing address to be from different countries? Coz i read somewhere that it might not be possible.

Thanks in advance for the reply!

We offer the following options for shipping:

Domestic (US) Orders

# UPS Next Day

# UPS 2 Day

# UPS Ground

# Mail Innovations (delivered by USPS)

Note: UPS cannot ship to PO Boxes.

International Orders

# UPS Mail Innovations Economy

# UPS Mail Innovations Priority

*Orders over 60oz must be shipped via UPS Mail Innovations Priority.

PLEASE NOTE: Gift certificates are NOT sent in the mail. After purchasing you will be given instructions for either emailing the gift certificate to the recipient or printing it on your printer for giving.

About Gift Certificates
Threadless.com Gift Certificates are a perfect gift! Gift certificates may be emailed to the recipient through our website or you may print the certificate out on your printer for giving.

How To Purchase
Gift Certificates are available for purchase from the Gift Certificate page.

How To Redeem
Gift Certificates work the same way as coupons. In step 1 of the Check Out process, the recipient may enter the unique Gift Certificate code in the coupon / gift certificate field. The code will be written on the certificate in the email notification or on the printed gift certificate. If you're having any problems redeeming your gift certificate, please email us. We will not be able to apply a gift certificate to your purchase after it is completed

How To Give?
During the checkout, enter your email address so you can receive the email confirmation. Once you place the order, you will be given the option to either print out the gift certificate and give it to the recipient or enter their email address and have the gift certificate emailed to them. Do not enter the recipient's email address during checkout or they will receive your order confirmation!

How long are the gift certificates good for?
Gift certificates do not have an expiration date and can be used at any time.

Can I use the gift certificate incrementally?
Yes, the gift certificate may be used for multiple orders. For example, if you have a $25 gift certificate and only use $20 of it, the additional $5 can be used at a later date .

Are the gift certificates refundable?
No, all gift certificates are non-refundable.

Will I be sent a physical, printed gift certificate?
No, our gift certificates are electronic. The gift certificate codes are sent via email or via a printed gift certificate card printed by the purchaser. The recipient will receive an email with the code and the sender will also recieve a confirmation email with the code. If you or the recipient did not receive the email please inform service@threadless.com and we will resend the email.

You can get a copy of the return form here: www.threadless.com/service/returnpoli... . Please be sure to include your order number, your email address, and the email address of whoever placed the order if they're different.

Costs vary based on ship location, the weight of the items in your order and the ship method chosen. To determine the cost of shipping, simply add the items you wish to order to your cart, proceed to step 2 and fill out your shipping address, then proceed to step 3 to see your shipping costs. In step 3 you will see how much it will cost you to ship with all available shipping methods without having to place an order.

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please send the item back regular mail and include your receipt with the return. We will not reimburse for express shipping. We also cannot refund the original shipping cost.