on march 18, 2008 we make an order, send from threadleass on march 19, 2008, with UPS global mail innovation economy, but it's not arrived.
we haven't received the pack, and when we call UPS they tell us the number of tracking, but we haven't because threadless says he haven't this code of tracking.
UPS says that without this number the pack is lost.
We have already paid this pack ( 157 $ ) and we are very very furious
We don't know if we have to call italian or american UPS and we don't know what we have to do.
Can you help us to risolve this problem???
With the Global Mail Innovations option, UPS picks up your order from our warehouse. UPS then sorts the mail, applies the necessary postage, and handles the order until it reaches your country. Once the order arrives in your country, it is handed off to your local post office for delivery. UPS does not deliver the order.
Economy Mail Innovations should take 1-3 weeks to be delivered and Priority Mail Innovations typically takes 5-10 days. International orders (Priority or Economy) can encounter numerous delays while in transit, so it is possible for international orders to take up to 5 weeks to be delivered. The ship times given are estimates and not guaranteed.
With the domestic Mail Innovations option, UPS picks up your order from our warehouse, sorts it, applies the necessary postage, and sends it to USPS. The delivery will be made by your local post office, not UPS so this option works for PO Boxes and APO addresses.
Mail Innovations is similar to First Class mail. It typically takes 5-8 days to be delivered, but can take up to a couple weeks. If you don't have your order after 3 weeks from the ship date, let us know.
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Brianne (Official Rep)
last replied
on July 11, 2008 20:25
EMPLOYEE