on march 18, 2008 we make an order, send from threadleass on march 19, 2008, with UPS global mail innovation economy, but it's not arrived.
we haven't received the pack, and when we call UPS they tell us the number of tracking, but we haven't because threadless says he haven't this code of tracking.
UPS says that without this number the pack is lost.
We have already paid this pack ( 157 $ ) and we are very very furious
We don't know if we have to call italian or american UPS and we don't know what we have to do.
Can you help us to risolve this problem???
To check your order status, go to www.threadless.com/orderstatus. You will need to enter your order number, email address, AND billing zip used to place the order.
Please make sure to enter everything correctly and it will pull up your order information. Also make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.
Do not include any extra spaces or characters. If you do, it will not recognize your info and will not be able to pull up your order.
You can also enter the name on the order and the first four and last four digits of the credit card used to place the order to look up your order information.
You can track your order status by logging in and accessing the My Account link from the site header. All orders placed under your username will be visible on the right side of the page.
You can also go to www.threadless.com/orderstatus and enter your order# , email address, and billing zip. Make sure to enter your zip just as you entered it when you placed the order. If you did not enter your billing zip in the zip field during checkout, you can leave this blank.
Loading Profile...
Brianne (Official Rep)
last replied
on July 11, 2008 20:25
EMPLOYEE