Short story... ordered shirts from threadless. One shirt has two obvious holes. Email about exchange or other possibilities. I can get the shirt exchanged, or I can get a 10 dollar coupon. I say okay, that would be fine, but would feel a lot better about the deal if some shipping costs for that order or a future order are also discounted. Then I hear nothing, for 10 days. Email again, hear nothing for 4 days, email again, hear nothing for 4 more days. Starting to wonder if I'm in a "do not reply to" list.
Note: I do know there is no "black hole", I apologize if sarcasm is inappropriate :)
Returns can take 1-2 weeks to be processed once we receive them. When your return is processed, we will send you a notification email. Check your spam folder to make sure the notification didn't get marked as spam.
If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. Please send the item back regular mail and include your receipt with the return. We will not reimburse for express shipping. We also cannot refund the original shipping cost.
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Brianne (Official Rep)
last replied
on May 12, 2008 17:28
EMPLOYEE