on march 18, 2008 we make an order, send from threadleass on march 19, 2008, with UPS global mail innovation economy, but it's not arrived.
we haven't received the pack, and when we call UPS they tell us the number of tracking, but we haven't because threadless says he haven't this code of tracking.
UPS says that without this number the pack is lost.
We have already paid this pack ( 157 $ ) and we are very very furious
We don't know if we have to call italian or american UPS and we don't know what we have to do.
Can you help us to risolve this problem???
Likely your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.
Likely your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.
Only UPS Ground, 2 Day, and Next Day orders have tracking numbers. As of right now, international orders do not have a tracking system. We are working on introducing an international shipping option with tracking capabilities. Hopefully it will be available in the near future.
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Brianne (Official Rep)
last replied
on July 11, 2008 20:25
EMPLOYEE