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How can I get a response from Threadless customer support after getting in to a black hole?
Short story... ordered shirts from threadless. One shirt has two obvious holes. Email about exchange or other possibilities. I can get the shirt exchanged, or I can get a 10 dollar coupon. I say okay, that would be fine, but would feel a lot better about the deal if some shipping costs for that order or a future order are also discounted. Then I hear nothing, for 10 days. Email again, hear nothing for 4 days, email again, hear nothing for 4 more days. Starting to wonder if I'm in a "do not reply to" list.
Note: I do know there is no "black hole", I apologize if sarcasm is inappropriate :)
Note: I do know there is no "black hole", I apologize if sarcasm is inappropriate :)
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The best solution from the company
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Sorry to hear that. We don't put any customer on the Do Not Reply list. In fact, we don't even have a Do Not Reply list. If you aren't able to get thru to us at service@threadless.com, it is possible that your emails are getting marked as spam. We usually go thru the spam one by one to make sure this doesn't happen, but some can fall thru the cracks. If you send a couple emails to service and don't receive a response after 3 business days, try sending a copy of your email to info@skinnycorp.com. If you still don't get a response, post back here and we'll figure something out!
The company and 1 other person say
this solves the problem
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Inappropriate?Sorry to hear that. We don't put any customer on the Do Not Reply list. In fact, we don't even have a Do Not Reply list. If you aren't able to get thru to us at service@threadless.com, it is possible that your emails are getting marked as spam. We usually go thru the spam one by one to make sure this doesn't happen, but some can fall thru the cracks. If you send a couple emails to service and don't receive a response after 3 business days, try sending a copy of your email to info@skinnycorp.com. If you still don't get a response, post back here and we'll figure something out!
The company and 1 other person say
this solves the problem
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Inappropriate?I actually sent another one to service this morning. do you delete old messages that you think are spam (even accidentally)?
I’m indifferent
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Inappropriate?Hm, I looked thru all our emails and didn't see anything that matches what you said in the email. We don't delete anything old. We keep records of all emails. Try sending the email to info@skinnycorp.com this time.
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