Recently active topics in Timbuk2 tagged with canada

Hi, I'm a customer in Vancouver, BC, Canada. I just received 4 bags that I ordered during the 70% sale. After discounts, the bags cost me $81 plus $45 shipping for a total of $126US. When UPS delivered the bags today, they also collected $114.93CDN in duties and taxes!

According to the paperwork, UPS calculated the duties and taxes on the TBT invoice that was attached to the package, which showed an invoice value based on the full list price of the bags, not what I actually paid.

UPS has said that to receive a refund on the duties and taxes, TBT is required to fax/send a new commercial invoice containing the order number, waybill number and revised prices based on the actual amount paid.

I've spoken to TBT's customer service and they directed me to send an email with all the details to them. Hopefully this will get taken care of, otherwise the sale is virtually meaningless to Canadian customers. Just thought I'd post this to alert any other Canadians that are considering purchasing bags.

Apparently, TBT's off-site warehouse/shipper needs to get it's act together.