Recently active topics in Timbuk2 tagged with cross strap

Had my second bag delivered today - a custom XS messenger. Nowhere in the Build a Bag area does it mention this. The only place I found it was on the non-custom bag detail page. In addition - your FAQ on the cross-strap does not mention this either - in fact it makes a blanket statement about ALL single strap bags.

When I called for a return I had to make a case to get a custom bag returned - then I read the return instructions and I have to pay for shipping! So I had to pay shipping to get it here in order to find out it isn't really a messenger bag (it's a satchel) THEN pay shipping back to SF? Makes no sense.

You guys need to fix the Build A Bag to clarify what customers will receive.

And no, I'm not going to pay shipping to send it back to you so I can order a size S ($10 more! and bigger than what I need) and pay for you to ship that to me as well.

Hi there. Just a little question: I bought a classic messenger, large, today over here at Singapore at a shop called Fall Factor. Well... a little puzzled as to whether the cross strap should be there, or if it's a separate purchase altogether...

EDIT: Thanks for the help!! :)

Thanks in advance! :)
Dennis.

We have been getting a lot of calls and emails from people in regards to straps. Especially the shoulder strap on the Arnold and the cross strap. Seems they are so well stored in the bag that no one is finding them. Here is the deal...

If you bought the Arnold bag, our "pump you up" gym bag, the strrap is inside the zipped compartment. No, not the main zip compartment! Inside the bag you will notice the organizational panel. At the top of the panel there is a zipper. Unzip it and BAM! your strap is staring back at you.

If you have a Messenger bag, your cross strap is also inside the same compartment. Only diff is that it will be in a little plastic bag.

Now, replacement parts. You can purchase replacement parts here:

http://www.timbuk2.com/tb2/products/a...

Sadly, if you don't see a part you need here that means we don't have it.

Well I looked at this site and said: Wow. I gotta get one of those. I did, and it's... GREAT! Haha. One question though. I bought a classic messenger, large, and found the "cross strap" issue confusing, because it's not there. Is it supposed to come along with the bag or do I buy it separately?

Thanks in advance! :)