Hello,
My order number is 5164764.
I ordered a custom messenger 11 days ago and I'm still unable to track it on your site.
Have sent several emails to customer service, response is extremely slow if any and a vague reply like
"processed, should be shipping soon" and
"it should not take that long" is not reassuring at all.
No one knows the exact status of my order, has it even been made yet?
According to
http://www.timbuk2.com/wordpress_cms/customer-service/shipping-information/ , bags ship in 3 business days and custom orders do not require additional processing time.
I understand slight delays happen but it has been 11 days which is almost 2 weeks! And to make matters worst, delivery to Ohio will take an additional 5-7 days.
I have heard and read good things about this company, that gave me the confidence of making my first Timbuk2 a custom made one.
However my first personal experience is proving to be extremely disappointing one, I'm regret not purchasing a common one instead, it would have been way cheaper and probably a lot less frustrating as well.
The entire transaction would have taken at least 3 weeks, assuming it ships by the end of this week which is tomorrow and reaches me without any further issues.
Lastly, I will be starting work without the bag which I was so looking forward to and should have arrived by now.