Recently created topics in Timbuk2 tagged with custom

I have yet to recieve my strap pad that I ordered with my custom bag. I spoke with someone about two weeks ago that said that they shipped from a different location. I have yet to recieve any information about it being shipped nor has it arrived.

Hello Timbuk2,

My order number is 5164764 and it consists of a large custom messenger bag and tough-tek strap pad.

The order was placed 5 working days ago and queries to customer service were not replied.

I tracked the order from your website and the following results turned up,

1) Custom bag builder tab: "Unable to locate shipment details"

2) Non custom item tab: "Scheduled delivery on 28/08/2008"

According to the UPS, the package which is stipulated to arrive on 28/08/2008 weighs only one pound.

A large custom messenger and tough-tek strap pad definitely weighs more than that, has my custom messenger been left out accidentally?

I decided on a custom messenger after hearing and reading great things about Timbuk2, am looking forward to using the new bag for the new semester which is less than 2 weeks from away.

I hope my first experience with Timbuk2 turns out to be a wonderful one.

Appreciate your kind assistance.

This is related to my original post which Just Plain Mark made a very helpful reply to. It's related but also ironically opposite. Let me explain. I'm making the assumption that Timbuk2 is a well to do company. I see your satchels all over the place, especially in this beautiful university town of Missoula. My girlfriend has recently been added to the mix of Timbuk2-ees and might I add she loves the custom bag I created for her. But I digress. Your company is not exactly hurting for money but I find it hard to believe you're giving away these smart satchels just for the hell of it, because you feel nice and generous today. So I'm wondering why I got two of the same bag for the modest price of one.

Now, let me be even more honest, I'm not the biggest fan of the satch-bag, I'm a 30 year old who still wears his backpack through the airport and I'm totally comfortable with that. However, despite this confession I could definitely find a use for this extra bag. I could poke a few holes in the bottom and use it for a planter, or I could trade it for some cash or I could give it away to a needy, poor college student who probably wouldn't appreciate it enough. Ha, I'd be better off giving it to the homeless guy down the street so he could use it for a dog food container. No offense, he really does need something to put his dog food in. Alas, the curse of digression. So, even though I don't think the company would go under because of this small issue I chose to report it because there's a bit of greediness inside me. Outlandish thoughts like me becoming a hero and getting compensated for my inability to lie, cheat or steal or even better, getting hired on at Timbuk2 as a rep or PR guy because of my devoted wittiness! Funny huh? How does one land a company rep job anyway? But truthfully, I'm telling you about this because it's the right thing to do. So you sent me two bags for the price of one (it's been a day since receiving the second bag and my credit card has not been charged), how would you like to handle this?

Original order # 5160273