I bought an Underground day pack on 12/31 from REI. Less than a year old, and the left shoulder strap is half-ripped off, and the strap in between the shoulder straps is hanging on by four threads. I use the bag every day for bicycle commuting, but I have had other bags last for years without the straps falling apart. I am disappointed so far with my first timbuk2 bag.
Do I have any case here - should I just go to a tailor and have it resewn? UGH!!!