Recently active problems in Timbuk2 tagged with help

I have been trying to contact Timbuk2 for a week now. The customer service voice mail is full and no one answers my e-mails.

What's up?

I have yet to recieve my strap pad that I ordered with my custom bag. I spoke with someone about two weeks ago that said that they shipped from a different location. I have yet to recieve any information about it being shipped nor has it arrived.

I want to customize a messenger bag but cannot open the fabric selection page. It is blank.

I wear my laptop over my left shoulder, and the cam buckle is kinda of digging into my side, or am i wearing it wrong, LOL, i feel like an idiot.

I recently purchased a 17" Vaio and a Commute because it says it can hold a 17" laptop. However, mine does not fit in the back compartment--I've just been putting it in the main compartment with a sleeve and placing my books and things in the laptop compartment. I'm not sure what to do--I really love the bag and would hate to have to return it but it's fairly silly the way I have to arrange things. Would a large laptop messenger fit my laptop? That says 17" now but now I'm not sure. Thanks!

Does a 17" MacBook Pro (15.4" wide) fit in a large WIKI (15" wide)? If not, what is the smallest laptop bag (sleeve, coder???) that does?

Just recieved T2 commute computer bag '07 . Watched the tutorial on how to use the extra strap but I don't have a sterum strap . I have 2 narrow straps that seemed to be designed to go around your waist. Confused.

Is there a difference in the laptop fit between the '07 blogger and the 08 blogger?
The specs published @ timbuk2 website for the '08 bag say it will fit a laptop 11" w.
I purchased an 07 blogger bag and the hangtag said it would only take a 10.3" w laptop - my HP laptop is 10.75 and would not fit. I returned the bag.
Is the laptop compartment on the '08 bag wider? or are the published specs/dimensions wrong?

I need a shoulder strap with pad for my hacker! It is missing! Please help!!

Longer shoulder strap needed!!!

I just received a large order of bags but 2 products are missing. What should I do ?

The current strap isn't quite long enough to completely go around. I did not know this would be the case and did not want to purchase a much larger bag, which for two measurements, would have been simply too much. Thanks in advance for any help!

I mistakenly ordered a custom messenger bag instead of a custom Laptop messenger bag. Order # 5125610
All other components to remain the same....

Size: Medium
Color: olive / navy / olive
Fabric: Cordura
Laptop Insert
Liner: moss
Logo: light green
Grab Strap
Reflector Tabs
Right Handed

Thank you very much. Please call to confirm that a Laptop Messenger Bag will be constructed.

Thank you very much for your understanding and patience.

I finally convince myself to get myself a custom timbuk2 bag last night and go online to select the color combo and eagerly await my new bag. But wait, I made a mistake. I reviewed the size faq and realized that I only needed a medium bag. I get distracted and I place the order anyway. Yikes! I only want a Medium bag, my mistake. Although, lots of time went by between color selection and purchase, changing the size had slipped my mind. I look at the order receipt and determine that all is not lost, I can call in the morning. Whew. I call in the morning, I speak to someone and explain the issue and ask them to modify the order before it goes into production.

She tells me there are no changes once the oder is submitted and no returns since the team goes into production at 7am PST the bag is already in the queue. I ask her if it makes sense that there is no opportunity to remedy the situation before it goes into production, i.e customer service available at 9am PST. She says it is posted on your site under customer service. She also suggests that I just try to sell it on eBay or Craigslist for near the retail price. So then I have a deficit and no bag. What's the right way to solve this?
Why wouldn't Timbuk2 delay production by ~some amount to allow a fix?

I haven't even seen my bag and I'm already disappointed.

Demian

It never seems to stop ticking, so I don't have an excuse to buy a new one! Someone's gotta help me with this one...