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Customer Service at its best!
This company has the best customer service I've experienced in a long time.
I’m happy with the product and after service.
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Inappropriate?Thanks! It's easy when we have great customers! We hope you love your bag and it loves you back.
I’m happy you're happy.
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Inappropriate?Write me more about what you liked - I am the CEO - always interested to know the details.
Also know that the Service Team is appreciated here - and empowered to take care of you - perry1 Comment
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Simply put, I went into the store and asked whether others had complained about the short strap on the Outtawhack. Was told it was a problem. They wanted to sell me a replacement. Passed on this. Then after returning back to Europe saw that Timbuk2 was on Twitter. Started following and commented again on the shortness of strap. Fairly quickly was told to contact customer service via mail to get a new one. Did so and in a week (in Europe) the new strap arrived. Kind, helpful service via email which gave me exactly what I wanted. Wish the strap had the shoulder pad. Took the strap to a local seamstress and had them take it off the original and re-sew it on the new one for a couple Euro. Now everything is perfect! Love the bag! Rave about it to everyone and know of at least two or three people who went out and bought it. -
Inappropriate?Thanks for the details - I like to know that the team is responding like this, and I too am very happy you got what you needed to modify your bag.
Perry -
Inappropriate?Thanks for the details - I like to know that the team is responding like this, and I too am very happy you got what you needed to modify your bag.
Perry -
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Inappropriate?Megan basically rocks. If you're reading this, next time I'm out in S.F., lunch is on me. Outtawhack handle started tearing. One mail, some pics and Megan's sent out a new bag to me. Have I already said this? I LOVE customer service like this. Timbuk2 so has it right when it comes to customer retention. I run around Europe telling everyone to buy Timbuk2 bags. I bet I've generated 1000 dollars worth of sales at least via word of mouth. Why don't more companies get it when it comes to great customer service. Timbuk2, keep it up. And Megan, send me a mail. Lunch in September. :-)
I’m excited
