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Grab handle ripped

The grab handle has ripped out on one side of my son's Commute Messenger bag. Actually, the fabric has torn, as there is some sticking out in the seam where the zipper is. I am trying to figure out if this is something for which I should fill out a warranty form.
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TimrTimbuk2, Official Rep, replied on March 03, 2009 20:40

Hi Christina - That's not good news! We want to get your son's bag back up and running ASAP. use this link to fill out the warranty information. http://www.timbuk2.com/tb2/retail/war...

If you have any questions about the process, just send and email to customerservice.comand we'll be glad to help you out.

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