not quite what i had in mind

I just retired my custom Timbuk2 messenger bag after 6 years of good service. I decided to order a custom Lex pack last week. (I wanted very badly to see one of these in person, as I saw that there are no returns on custom bags, but none of the Timbuk2 retailers in my area had one).

My new backpack is gorgeous, but a nightmare to carry. The description of the bag states "generously padded shoulder straps", which couldn't be farther from the truth. Yesterday was the last straw when I came home with numb shoulders after carrying an average load at school all day.

What do I do? I dropped $150 on this bag, and it is basically useless to me now. I miss my messenger bag and would like to do an exchange. I am willing to take a hit on this since the messenger bag I would need is $40 cheaper than the Lex. Please help me! And, thank you.
 
sad I’m disappointed
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