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replacement parts for timbuk2 wool
hi
the black ring handle that connects the shoulder strap to the bag of my Timbuk2 Metro Wool had been getting a lot of scratches
http://www.zappos.com/n/p/p/7295709/c...
can i have this item replaced or where can i buy a replacement of the exact item?
the black ring handle that connects the shoulder strap to the bag of my Timbuk2 Metro Wool had been getting a lot of scratches
http://www.zappos.com/n/p/p/7295709/c...
can i have this item replaced or where can i buy a replacement of the exact item?
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Inappropriate?I'll let you in on our dirty little secret... T2 doesn't have a warranty dept that does repairs... yet! But several of us are working toward making that a reality very soon, since so many simple-fix issues like this come up.
In the meantime, we'd like to take a look at your bag and see what we can do to fix it. Please go to http://www.timbuk2.com/tb2/retail/ret...
and fill out the online form, print it and send it with your bag to the address listed. We will repair or replace it.
