rubber strap on marina handbag tear my hair out

I've bought the Marina Handbag for work and I can never use it, well i've used it 5 times in the past year. My rubber straps on the Marina Handbag tear my hair out. I understand that it is supposed to help from sliding off the shoulder but it is awful for a girl with long hair. I've had the same complaint from other women I've seen carrying the bag, I just hope you take note or we'll all go bald trying to have such a cute bag!
 
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