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Strap pad missing, no response to email
Ref: order 5156207
Strap Pad was missing from shipment
Hi there,
I'm sending emails (from two different accounts, neither of which should have filtering issues) and never seeing any response.
Can I get some help please?
Thanks,
Sean.
Strap Pad was missing from shipment
Hi there,
I'm sending emails (from two different accounts, neither of which should have filtering issues) and never seeing any response.
Can I get some help please?
Thanks,
Sean.
I’m frustrated
4
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I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
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Inappropriate?Don't expect them to answer. They obviously either have massive technical problems, or just simply don't care about disappointed customers. They have not answered my FOUR emails sent during the last couple of weeks regarding a bag that was sewn the wrong way when I got it.
I realize now that I should have chosen a different brand that actually cares about their customers and quality. Oh, yeah, I guess they will censor this message to, as it is cheaper than to actually care about their customers.
I’m furious
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Inappropriate?Hi Sean,
I have looked up your order and it has shipped, but there is a problem with UPS. I will call them tomorrow and will send you an email with the answer. We had an offsite warehouse conversion and had computer problems which could not ship orders out. You will get an email tomorrow. Again, I am sorry.
I’m so sorry that our computers had a boo boo
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Inappropriate?Hey my strap pad is missing too. I received 2 (two) cross strap but no padded strap.
I’m sad
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Inappropriate?Thanks Annilita, I did get a reply from Melissa yesterday, which worked out in the end, but got somewhat confused because there was another Sean with the same problem. She said she was shipping one out to me.
No doubt I'll end up with more than one now.
The lack of response was more of a concern though. Maxus' comments are a little harsh, but understandable under the circumstances. Your web site talks about seeing auto replies within 20 minutes - that never happens, and should be fixed (even if the fix is removing that info from the website).
And of course replying to emails would help a lot :)
I’m feeling less frustrated, but you guys can do better!
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Inappropriate?It's been 18 days, five emails and still no response from Timbuk2 to me. I will buy and recommend something else in the future. A shame, though, but it is actually the worst customer service I've ever experienced. The products are nice, though, when they are not sewn wrong :)
Well, well.
Good to hear that it worked out for you in the end, Sean!
I’m looking for another brand in the future.
EMPLOYEE
