velcro - under warranty?

I've been using my most recent bag for a couple years now, and it's great except that the velcro on both the bag and the cell phone holster pretty much completely wore out within the first year. I'm not sure if this counts as "defective", since it was good when I got it, but it's certainly disappointing. I would figure this stuff would be made to last for more than a year. I started using these bags as a messenger 8 years ago, and this is the first one that's let me down. Please let me know if there's anything you can do.

Thanks!