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Why can't I return my Custom Bag?
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Inappropriate?Since we hand build each Custom Bag to your specifications, we do not accept returns for the bags built using the Bag Builder. But they will match your unique style. After all, you might think that a purple, chartreuse and brown bag with a red logo looks great, but then again you're special.
That said, we do stand behind the quality of our products, and if the bag is defective then we will replace it, in the same size and color combination you selected originally. -
Inappropriate?may I exchange a custom bag...the bag really looks non custom with brown, sage and lime green colors? -
Inappropriate?hello?
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Inappropriate?I fear the answer continues to be "no" - it *is* a custom bag; and that's the rule... did you choose the colors or did you have them foist upon you? -
Inappropriate?The fabric is wearing on my custom bag, but the fabric I ordered is no longer available. What to do? -
Inappropriate?You can send it in under warranty: http://www.timbuk2.com/wordpress_cms/...
You'll then be issued store credit that you can use to purchase anything offered on Timbuk2.com.
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