Recently active topics in Time Warner Cable

My name is Tammy Mackin Home phone 3153472882, address 3744 county route 24 russell.ny. I just had a service tec come to my home to fix my digital phone. he put in a new motum. he said my phone service should be on in an hour , it has been three. still no phone please fix asap. we dont have cell service at my home.

I use TW cable internet b/c it's my only choice where I live. Their performance is so substandard lately, that I am trying to contact customer service to troubleshoot. I pay for elevated speed, yet I am barely pulling down at 500/k. When I visit their customer service page, I am pushed to call them, which is basically hell and they know it. I opted to try and use their form linked from http://www.timewarnercable.com/nynj/c... today. The link goes to https://www.twcnyc.com/index2.cfm?c=c... . The form *never pulls up*! How can a company be SO bad a service and not have an online ticketing system?@! I am so frustrated with their service. I would pay more for a better alternative in a heartbeat.

A time warner employee picked up the cable box 10/02/2008. I asked for a receipt, that he had picked up the box and I was told that I would receive a pick up confirmatiom over the mail. What is the ETA for this confirmation. ( please send Email to lurichgarcia@hotmail.com )

I have a coax cable draped across my back yard (I'm in Ventura, California) that might belong to TWC but I cannot find anyone by going through the TWC switchboard who has a clue. Who do I contact who can figure out what to do?

A month ago, I switched from satellite tv (DishTV) to Time Warner Cable. Aside from the installer spilling a whole cup of coffee on my carpet & his partner tracking mud from the front door all through my house, I have spent more time on the phone w/Time Warner than I have watching TV! The TW reps--who, although pleasant--haven't been of much help--their solutions have all been the same--re-boot the system (it didn't work the first 33 times, why would it work this time?). The out-sourced guys in one of the Rica's (Costa or Puerto) have been the worst--they don't have a clue what's going on locally--including new downloads that TW has been making & they have either leave me sitting on the phone (for 2 hours Monday night) or they'll transfer me to the local office without telling me what they're doing. When I find myself talking to some new rep, I have to start all over again with the problem. Apparently TW doesn't keep service call records, so every time I call with the same problem, the rep has no way of knowing it's an ongoing problem. Yesterday I took off work early & drove 30 miles to trade out my DVR box (recommended by the TW rep) for one that (supposedly) works--got home, hooked up & no cable--again--another 30 minutes on the phone.
For all the trouble they've caused me, Time Warner is going to give me a $20 credit. Today, a tech is scheduled to check out the cable connections at my house--more time off work. My plan is to give TW one more chance...if they don't get it right this time, I'm going back to the more expensive satellite service!

Don't use this if you have a business! Should you change providers they will shut off you email immediately even though I was told I would have access for 30 days .! Was told by a supervisor that the email address' were connected to the TW router and that when I returned it that I could no longer access th email accounts..... Then she said the only way to get access to them was to get another TW router and have account reactivated ... Bull sh*t One of the 5 account that I had is still accessible which makes what she told me a LIE ! After nearly 2 hours on the phone and countless other people on the other end frustration set in . It seems no one ther has the knowledge or cares about the customer. I am certain this could be fixed by some on in the office , but I was unable to locate that person . Even though I sent my clients an email whit my new address it is costing great amounts of time in not being able to respond to emails that have been sent to the old roadrunner address.