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Why do you not seem to care about your customers? I sat on the phone for about 2 hours just trying to get someone to tell me why I'm not getting the connection speeds I have been paying for for over a year? One rep had me run pointless tests, another didn't know how to transfer a phone call, and a third didn't even know you were offering service in my area. This is RIDICULOUS! You seem to not even pretend to care about your customers. I'm gonna switch!
I have a coax cable draped across my back yard (I'm in Ventura, California) that might belong to TWC but I cannot find anyone by going through the TWC switchboard who has a clue. Who do I contact who can figure out what to do?
Your service is down a lot in Santa Monica because you're re-building your wires here. Why don't you let your phone reps know about the outages? They make me check my modem, router, etc and generally waste my time for 45 minutes before they realize that the outage was Time Warner's fault.
A month ago, I switched from satellite tv (DishTV) to Time Warner Cable. Aside from the installer spilling a whole cup of coffee on my carpet & his partner tracking mud from the front door all through my house, I have spent more time on the phone w/Time Warner than I have watching TV! The TW reps--who, although pleasant--haven't been of much help--their solutions have all been the same--re-boot the system (it didn't work the first 33 times, why would it work this time?). The out-sourced guys in one of the Rica's (Costa or Puerto) have been the worst--they don't have a clue what's going on locally--including new downloads that TW has been making & they have either leave me sitting on the phone (for 2 hours Monday night) or they'll transfer me to the local office without telling me what they're doing. When I find myself talking to some new rep, I have to start all over again with the problem. Apparently TW doesn't keep service call records, so every time I call with the same problem, the rep has no way of knowing it's an ongoing problem. Yesterday I took off work early & drove 30 miles to trade out my DVR box (recommended by the TW rep) for one that (supposedly) works--got home, hooked up & no cable--again--another 30 minutes on the phone.
For all the trouble they've caused me, Time Warner is going to give me a $20 credit. Today, a tech is scheduled to check out the cable connections at my house--more time off work. My plan is to give TW one more chance...if they don't get it right this time, I'm going back to the more expensive satellite service!
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Berger
last replied
on November 20, 2008 05:02
David
last replied
on November 15, 2008 00:03
Mark
last replied
on September 25, 2008 16:57
Denis K
last replied
on September 15, 2008 00:33
