Anyone else booted off TMo for being an Extreme Roamer?
Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.
Fine, that's the policy, But noone will answer my question of why do this if I am moving to a major metro area with full TMo coverage in 24 hrs-- I shall roam no more! BUt noone will process a new account w/o resolving this one-- and hey, what about the deposit w/ 7 years accrued interest on it? How do I get that back if they won't restore/begin service?
All 8 people in my office on T-Mobile are reporting the same problems off and on since Monday:
- Incoming calls that should ring are going straight to voicemail
- Text messages delayed for hours
- Outgoing calls start to dial and then drop
I just talked to T-Mobile support and they said they're having a "global outage" (no text, no voice, no data) for my area. They couldn't tell me how big "my area" was, or give me any way to find out when it's back up other than to keep trying to make calls. I asked them to send the information in an email and they said they couldn't, but they could put a note in my file.
I live in the Mission District in San Francisco, and I work in the Financial District. Any one else?
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