Tmobile has been a giant pain in my ass. I have a Tmobile Sidekick 3, which decided not to turn on one day. I took it into a store, they tried and nothing. Then the fun began. For the next 2 hours we called customer care from the store, and they couldnt verify my warranty. They gave me all kinds of crap. The guys at the store scanned my IMEI # and there it was...my phone had 20 days left on warranty. So they called the sidekick department and after some complaining, the phone was handed to me and she said a new phone was on the way. Gave me a confirmation # when I asked for it and all.
I call on Monday, a few days after all this. To get a UPS tracking #. Tmobile has NOTHING in their system about a new phone coming to me. They acted like I made it up, even saying that "this lady" may have given me a "bogus confirmation #". WTF? 3 hours on the phone with Tmobile last night, and finally a supervisor in the sidekick department promised to send out a new phone by Thursday. We shall see. So mad.
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