Recently created topics in T-Mobile

I have a nokia model 6133 I was trying to get a pin number the phone locked me out. I can't get back into my phone to use it. It wants me to enter the PUK number and then the PIN code. I did manage to pass the PUK code by punching 8 0's and it asks me to enter a new PIN number I do and verify it on the second column but I still can't get in, please help.

T-Mobile (and all other carriers) charge for inbound text messaging. This, in itself isn't the problem. The problem is that there is no way to decline an inbound text message from the handset. As an other example, when a call rings your phone you can choose not to answer the phone to not incur charges. When someone sends a text message, handsets offer no way to decline text messages and, thus, the recipient ALWAYS incurs the .10-.25 charge.

Worse, if you try to call and complain to get a refund, the reps will practically laugh at you for complaining about a .10 charge. They might or might not remove it. However, if you receive a bunch of messages, they're not going to remove the charges and credit you and they will claim that you knew the person. I have received numerous wrong messages over the years (someone mistyping a number) or even simply spam. The amount of garbage messaging is only likely to get worse.

Even having to call in and ask for these charges to be removed is far too cumbersome for a customer to have to do each and every time they receive a wrong message. Worse, this is, in fact, finger-on-the-scale (a butcher shop overcharging tactic). T-Mobile (and every other carrier who charges for inbound messages) is profiting from these ill-gotten gains at the expense of the consumer. This is, at best, a dubious business practice and needs to be stopped. At worst, this is a CLASS ACTION lawsuit!

Until phone handsets offer controls to decline inbound text messages and prevent charges, inbound messages should be free.

Note: All carriers can switch off text messaging wholesale (off or on). The problem is, I want to be able to receive SMS from people I know. I don't want to have to fight with the carrier to remove unwanted charges. Until handsets provide a mechanism to decline inbound messages, they should not cost money,

And no, T-Moble, adding on a messaging plan does not resolve this issue!

I have a problem, I have opened a new tmobile line, however, I am able to send text messages internationally, however im not able to recieve them, I have called tmobile 6 times in the last two days but im still unable to recieve messages, however they tell me that my account is configured correctly, to prove my point, i bought a prepaid line right there, and was able to recieve text messages on it from the same source, to make matters worse I had the same source send a text message to a friend of mine on the tmobile network and the messages were recieved, its just my phone that fails to recieve them!!!!! ive changed out my sim card 2wice already, replaced the phone, and changed the phone number.

I just started service with TM, and love everything about it, including my SK-LX, (best phone I ever purchased) but I also have received a lot of running around, and passing the buck, from one department to the other.

Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.

Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.

Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.

I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.

My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.

I am still on flexpay, and am not switching to post pay.

My overall staisfaction rating, including support for TM, is GREAT.

PS: If enough people chatter, maybe they will give us back the "short code".