Anyone else booted off TMo for being an Extreme Roamer?
Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.
Fine, that's the policy, But noone will answer my question of why do this if I am moving to a major metro area with full TMo coverage in 24 hrs-- I shall roam no more! BUt noone will process a new account w/o resolving this one-- and hey, what about the deposit w/ 7 years accrued interest on it? How do I get that back if they won't restore/begin service?
Tmobile has been a giant pain in my ass. I have a Tmobile Sidekick 3, which decided not to turn on one day. I took it into a store, they tried and nothing. Then the fun began. For the next 2 hours we called customer care from the store, and they couldnt verify my warranty. They gave me all kinds of crap. The guys at the store scanned my IMEI # and there it was...my phone had 20 days left on warranty. So they called the sidekick department and after some complaining, the phone was handed to me and she said a new phone was on the way. Gave me a confirmation # when I asked for it and all.
I call on Monday, a few days after all this. To get a UPS tracking #. Tmobile has NOTHING in their system about a new phone coming to me. They acted like I made it up, even saying that "this lady" may have given me a "bogus confirmation #". WTF? 3 hours on the phone with Tmobile last night, and finally a supervisor in the sidekick department promised to send out a new phone by Thursday. We shall see. So mad.
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