I am truely watching my favorite Cell phone company follow the stupid ideas of other companies. My bill is past due (my fault) my service is suppended (my fault). I am only on my 2nd month past due (my fault...due to a financial pinch). Now I paid 3/4 of the way past due bill. ($100 of $152) I want to pay the remaining 52 and restore service and then when I get paid next the CURRENT due! Wouldn't you know it. It used to be you could discuss this. NO LONGER!!! now it being all automated you cannot speak to a rep untill ALL has been taken care of. Nice to know first off, I am beging to no longer use the big companies with the addition of VoIP to cell phones and I will not be supporting them monitarily as they become less customer oriented and more money oriented. I guess when companies begin to feel the pinch they will understand. But this is not customer service on T-Mobiles part to not let me speak to a representative. I am now going to consider changing companies to my partner's company as they are trying to get more customers and willing to bend over backwards to help folks in\stead of shut them out with faulty customer service. Thanks T-Mobile you finally pissed me off after years of unsurpassed service. What's next? Doing like sprint and cutting customers off because they complain???
Anyone else booted off TMo for being an Extreme Roamer?
Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.
Fine, that's the policy, But noone will answer my question of why do this if I am moving to a major metro area with full TMo coverage in 24 hrs-- I shall roam no more! BUt noone will process a new account w/o resolving this one-- and hey, what about the deposit w/ 7 years accrued interest on it? How do I get that back if they won't restore/begin service?
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