I just started service with TM, and love everything about it, including my SK-LX, (best phone I ever purchased) but I also have received a lot of running around, and passing the buck, from one department to the other.
Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.
Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.
Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.
I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.
My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.
I am still on flexpay, and am not switching to post pay.
My overall staisfaction rating, including support for TM, is GREAT.
PS: If enough people chatter, maybe they will give us back the "short code".
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