Recently active problems in T-Mobile tagged with t-mobile

I have horrible internet connectivity on my Blackberry 8120. I bought it a month ago, and the Internet has not worked reliably since I bought it. My biggest frustration was being in an area where I had full bars and could not establish a web connection. I could place calls without any problems, just no Internet. And I was standing next to another T-Mobile user with a Blackberry Curve who had no problems.

I've been with T-Mobile for nearly 4 years now, but at this point, I'm not happy with the service. I would like either to be released from my contract without penalties, or I want a new phone for free.

I have a nokia model 6133 I was trying to get a pin number the phone locked me out. I can't get back into my phone to use it. It wants me to enter the PUK number and then the PIN code. I did manage to pass the PUK code by punching 8 0's and it asks me to enter a new PIN number I do and verify it on the second column but I still can't get in, please help.

Would T-Mobile block Twitter users, even if they’re paying for unlimited messaging? I’ve read numerous reports like this of Twitter users missing out on messages from their Twittering friends.

Dozens of people on Satisfaction have been wondering why Twitter was down for them and fuming about the state of Twitter and T-Mobile.

The rhetoric is heating up, and the facts are not all in. But, based on a provocative and sharply worded e-mail response from a T-Mobile representative, things do not look good for Twitter or its enthusiasts:

“...Twitter is not an authorized third-party service provider, and therefore you are not able to utilize service from this provider any longer.... T-Mobile is not in violation of any agreement by not providing service to Twitter. T-Mobile regrets any inconvenience, however please note that if you remain under contract and choose to cancel service, you will be responsible for the $200 early termination fee that would be assessed to the account at cancellation.”

If legitimate, this e-mail, from Marianne Maestas, of the Executive Customer Relations department at T-Mobile, is striking. First and foremost, it positions T-Mobile as against innovation and against small businesses. What do small businesses have to do to comply with these new rules? What has changed in the past few days that warrants this kind of restriction? Closing systems like this brings to mind the e-mail wars between CompuServe and AOL. Haven’t we learned since then that open standards leads to more innovation and wealth? Besides, it’s services like Twitter that make T-Mobile’s product more valuable and more essential to users. It’s short-sighted at best to try to cut off this usage.

On top of that, it’s just plain mean-spirited. Not only are we not going to let you communicate with your friends via Twitter, T-Mobile is saying, we’re going to charge you as much money as possible if you disagree with our position and try to switch to a new service provider. So there.

Telecom providers cling to technologies like SMS and MMS because they control all the traffic on them. This gives them the ability to coerce companies that want access into their network into shelling out cash for exclusivity. It also allows them to set very high toll prices on the simple use of these low-bandwidth services. Companies like T-Mobile have numerous provisions in their terms of use that seriously constrain what users can do with SMS. For instance, T-Mobile expressly forbids the use of URLs inside text messages, presumably because this could lead to communications that don't use the high-tariff services it controls.

It all sounds shocking, and I hope that in truth this is actually a misunderstanding. I wonder if there is an opportunity to get to the truth of the matter and have T-Mobile clarify so that the thousands of Twitter-using T-Mobile customers (and potential customers) can rest assured that the substantial amount of money they pay to telecom companies to stay connected is worth it.

Thoughts? Ideas? Can anyone else confirm this distressing news — or put it to rest? Can anyone from T-Mobile stand up and speak on this issue?

You can also call T-Mobile at (800) 937-8997 or e-mail T-Mobile’s CEO at rdotson@t-mobile.com.

I discovered this problem about 4 months ago when I was out of town working and I tried to call my family. The call would not go through because the voice told me that my account was out of minutes and my Flex account was depleted. It was the end of the billing month and I was sure that I was almost out of minutes but I was making the call using My Faves. So I got a hold of customer care and I am told they do not know what is going on but until they find out, here is 500 minutes until tomorrow. I thought to myself, no big deal, temporary problem, they'll fix it. A month later, same story, only this time I get 1000 minutes to use until my next billing cycle kicked in. But this time I wondered what was going on, so I logged on to My Tmobile to poke around. I found that my account no longer kept track of My Faves minutes, and had not been for awhile. Since then I have talked to some very helpful and nice Customer Service Reps and have been told their is a problem with the Flex account users and the My Faves software or something like that. Anyways for the last four months or so all of the calls I made were being taken away from my plan min. including My Fave calls. We share 1000 min. between two phones and I have been working out of town a lot recently and so we have been running out of min. mid month and have to call customer service to replenish our min. (on the house) which is a real pain when I am out of town and not realizing my family is not able to get a hold of me becuse we ran out of min.
So basicly I have two $350 phones, paying $119 a month, not getting the services I signed up for, locked into a two year contract with about a year and a half left, and I have to call customer service and be put on hold to be able to contact my loved ones because the service I signed up for does not work. Oh yeah, and another thing. Avon Representatives can get a %12 discount on their T-Mobile bill, but guess what, not for me, because for some reason I have a Flex Account (I don't even know what the difference is between Flex Account and, oh I don't know, a regular account that actually works is).
So am I dealing with the worst cell phone company in the world or what? Can anybody help? Thanks for letting me vent.

All 8 people in my office on T-Mobile are reporting the same problems off and on since Monday:

- Incoming calls that should ring are going straight to voicemail
- Text messages delayed for hours
- Outgoing calls start to dial and then drop

I just talked to T-Mobile support and they said they're having a "global outage" (no text, no voice, no data) for my area. They couldn't tell me how big "my area" was, or give me any way to find out when it's back up other than to keep trying to make calls. I asked them to send the information in an email and they said they couldn't, but they could put a note in my file.

I live in the Mission District in San Francisco, and I work in the Financial District. Any one else?

I'm curious if anyone else using a Treo 600 on T-mobile has had unacceptable levels of static while on the phone.

I tried a different Treo. Got a new SIM card. Roamed around the state. The static happens everywhere, indoors, outdoors etc. They say they're working on some cell tower problems but I doubt this is the issue since it started weeks before their "work" began.

Finally yesterday probably out of ideas of what it could be a rep agreed it may be that they don't support the Treo anymore (or as he put it, maybe we dropped support because of the Treo problems).

Have you had this?