Recently active topics in T-Mobile tagged with tmobile

All 8 people in my office on T-Mobile are reporting the same problems off and on since Monday:

- Incoming calls that should ring are going straight to voicemail
- Text messages delayed for hours
- Outgoing calls start to dial and then drop

I just talked to T-Mobile support and they said they're having a "global outage" (no text, no voice, no data) for my area. They couldn't tell me how big "my area" was, or give me any way to find out when it's back up other than to keep trying to make calls. I asked them to send the information in an email and they said they couldn't, but they could put a note in my file.

I live in the Mission District in San Francisco, and I work in the Financial District. Any one else?

Tmobile has been a giant pain in my ass. I have a Tmobile Sidekick 3, which decided not to turn on one day. I took it into a store, they tried and nothing. Then the fun began. For the next 2 hours we called customer care from the store, and they couldnt verify my warranty. They gave me all kinds of crap. The guys at the store scanned my IMEI # and there it was...my phone had 20 days left on warranty. So they called the sidekick department and after some complaining, the phone was handed to me and she said a new phone was on the way. Gave me a confirmation # when I asked for it and all.

I call on Monday, a few days after all this. To get a UPS tracking #. Tmobile has NOTHING in their system about a new phone coming to me. They acted like I made it up, even saying that "this lady" may have given me a "bogus confirmation #". WTF? 3 hours on the phone with Tmobile last night, and finally a supervisor in the sidekick department promised to send out a new phone by Thursday. We shall see. So mad.

I'm curious if anyone else using a Treo 600 on T-mobile has had unacceptable levels of static while on the phone.

I tried a different Treo. Got a new SIM card. Roamed around the state. The static happens everywhere, indoors, outdoors etc. They say they're working on some cell tower problems but I doubt this is the issue since it started weeks before their "work" began.

Finally yesterday probably out of ideas of what it could be a rep agreed it may be that they don't support the Treo anymore (or as he put it, maybe we dropped support because of the Treo problems).

Have you had this?