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no cell service at home
I have called T Mob re: a recent move and having no service at new address. They show me as having service (of course they do) but, i've been a customer for over 12 years and have no reason to get out except I get no service at home!! They now tell me to go buy a new phone!! My phone is 1 year old and a $300.00 phone.... OR.. they can give me some hot spot device for $20+ dollars extra a month!!
I want out of my contract at this point! I'm NOT willing to pay extra to "see if the hot spot box helps!!"
What can I do?? Who can I call?? Customer Service won't help me!!
I want out of my contract at this point! I'm NOT willing to pay extra to "see if the hot spot box helps!!"
What can I do?? Who can I call?? Customer Service won't help me!!
I’m FRUSTRATED!!!!!!!!!!!!!!!
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Inappropriate?we too can not get service in our house. we have to walk around the house to find bars on the phone. we are within spitting distance from at least 2 towers- i thought cell companies shared towers
I’m frustrated
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Here's what I did.... I filed a complaint with the FCC... T Mobile called me within days, and, they were willing to do anything to help me!! I have now moved from the area I was in, but, they gave me $100.00 credit on my bill!! Demand a "hot spot" box.. which supposedly helps though I never tried it, and, make sure they don't charge you for it!! They didn't like a complaint filed with the FCC that's for sure!!
