http://getsatisfaction.com/tmobile/topics/t_mobiles_network_down Recent replies to 'T-Mobile's Network DOWN?' http://getsatisfaction.com/tmobile/topics/t_mobiles_network_down#reply_525033 Starting on June 25th, callers to my cell phone reached a recording<br /> stating that my phone was no longer in service. My billing is current<br /> and I could still make outgoing calls, but as a small business guy,<br /> this is not a helpful message. Lost calls means lost business and even<br /> worse, suggesting to my callers that my service has been disconnected<br /> is embarrassing and damaging to the perceptions others have of me.<br /><br /> Despite repeated calls to T-Mobile's customer service department and a<br /> visit to a T-Mobile store where my phone was subjected to various<br /> diagnostics, the problem has persisted -- even though I was told<br /> repeatedly that it was fixed. One of the reps there, however, did let<br /> it slip that hundreds of Angelenos had experienced similar problems<br /> over the past few days. The core of my concern is that outgoing<br /> message saying my service has been terminated. One way to fix that<br /> would be to switch immediately to another carrier -- but T-Mobile<br /> would then charge me a $200 early termination fee. Since that is<br /> probably a lot less than the business I have lost the last couple of<br /> days, I asked TMobile to waive that fee. The company refused. I also<br /> asked if they could somehow change the message that callers were<br /> receiving that stated my phone was out of service. I was told this was<br /> not possible. I asked to have my phone replaced and and was told the<br /> problem is probably associated with my network and replacing the phone<br /> may not solve it. The first customer rep I asked about this told me<br /> the problem was too complex to explain but it may be due to faulty<br /> interaction between my SIM card, phone and the network. "So replace<br /> my phone," I pleaded. "Your phone works now," he explained, So we<br /> can't replace it." (That guy's name is Patrick -- they don't give out<br /> last names. May he burn in hell.) Of course, the problem was not<br /> fixed. Ultimately another service rep agreed to send me a replacement<br /> phone -- but that will take days and callers continue to get the<br /> message suggesting I can't pay my bill and even then there is no<br /> certainty the problem will be solved.<br /><br /> Damage Done?<br /> Hard to say. I know I missed calls from one organization that was at<br /> least persistent enough to send me an e-mail. I know for certain I<br /> missed an opportunity that would have netted me a few hundred dollars.<br /> I know I did not get a half dozen or so calls I was expecting.<br /> However, the biggest damage is creating the perception that I can't<br /> even afford to pay my bills. I may never know what that has cost me.<br /><br /> T-Mobile offered me a $10.00 credit. Tue, 01 Jul 2008 01:42:09 -0000 http://getsatisfaction.com/tmobile/topics/t_mobiles_network_down#reply_508108 Did you get booted off the network for roaming usage? Sun, 01 Jun 2008 19:28:20 -0000 http://getsatisfaction.com/tmobile/topics/t_mobiles_network_down#reply_502074 hey im getting the same thing only im on fave5 i can recieve in-comming messages sometimes but instead of my voice mail picking up it go's busy T-Mobile is really messing up i can't even call out i always get Network Busy <br /> you angry im mad as hell Wed, 21 May 2008 04:39:58 -0000 http://getsatisfaction.com/tmobile/topics/t_mobiles_network_down#reply_269871 I'm getting an assortment of "all circuits are busy now" messages, fast busy signals, or number not in service messages when trying to call friends of mine that have T-Mobile. <br /><br /> Things break, I understand but when you have clients that call your number and get a message that say the number isn't in service that is a VERY harmful thing to your business. Wed, 27 Feb 2008 07:43:43 -0000