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Tmo says death to Extreme Roamers!! How do I fight back?
Anyone else booted off TMo for being an Extreme Roamer?
Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.
Fine, that's the policy, But noone will answer my question of why do this if I am moving to a major metro area with full TMo coverage in 24 hrs-- I shall roam no more! BUt noone will process a new account w/o resolving this one-- and hey, what about the deposit w/ 7 years accrued interest on it? How do I get that back if they won't restore/begin service?
Calling CS is like trying to ask for the War Room or the bowels of Quantico. More than 13 people REFUSED to tell me why my service was deactivated-- one person took pity and mentioned ERR-- Extreme Roaming Reduction. A little google search revealed a policy to rid the universe of this scourge of customer.
Fine, that's the policy, But noone will answer my question of why do this if I am moving to a major metro area with full TMo coverage in 24 hrs-- I shall roam no more! BUt noone will process a new account w/o resolving this one-- and hey, what about the deposit w/ 7 years accrued interest on it? How do I get that back if they won't restore/begin service?
I’m BALLISTIC
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Inappropriate?I just conquered The Most EXTREME Roaming Restriction Challenge. To do the following you must first wait approximately 1 hour on hold (877-275-1735) and let them know you are no longer using another carrier's towers, and that you will be only on T-Mobile networks. If you give the CS rep a valid t-mobile address, and act nice, they might lift the restriction. Goodluck! -
Inappropriate?i'm glad i found about this problem before buying the new phone for my family. better learn from this horrible experience and stay away from tmobile
