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What is so evil w/ Short Code ?
I just started service with TM, and love everything about it, including my SK-LX, (best phone I ever purchased) but I also have received a lot of running around, and passing the buck, from one department to the other.
Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.
Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.
Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.
I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.
My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.
I am still on flexpay, and am not switching to post pay.
My overall staisfaction rating, including support for TM, is GREAT.
PS: If enough people chatter, maybe they will give us back the "short code".
Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.
Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.
Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.
I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.
My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.
I am still on flexpay, and am not switching to post pay.
My overall staisfaction rating, including support for TM, is GREAT.
PS: If enough people chatter, maybe they will give us back the "short code".
I’m frustrated
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Inappropriate?Same here, since they charge for outgoing and incoming SMS, why do they refuse to make money?
By the way, on prepaid accounts with AT&T, you can go on the internet or use apps like Gmail, and you pay 1¢ per kb, but you cnnot do that with T-mobile . . .
Once again, it's our frustration as well as their loss, so I don't understand . . .
I’m frustrated
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Inappropriate?I have a contractual flex-pay account. I am perfectly willing to fill my account to an arbitrary amount or do just about anything in order to get short codes to work. The problem is I was denied a post-pay account when I attempted to sign up. I would love to convert my account to post-pay if they'd let me (I have a 2 year contract anyway so it's not like it'll be easy for me to back out) and I already added unlimited texting and web access to my account. What more do I need? -
Inappropriate?BAH! That's awful and should have been explained to you properly the first time!
Neither of them have access to that sort of content, unfortunately. They're both a sort of prepaid service. It may be possible for Flexpay to have it later in the coming months, it's such a new service there are a lot of things not possible on it yet. It probably will not on prepaid as there is no way to charge you, the customer, for the content on the short codes that have a charge associated with it.
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Inappropriate?Most short codes DON'T have charges associated with them (Twitter, Google, etc.) They should allow access to these popular services in order to keep their customers. I'm using an unlocked iPhone on their service right now, but just as soon as another carrier (besides AT&T) comes out with a half-way decent phone, I will probably be gone and it will be FOR THIS REASON.
AND FOR THIS ONE: there are SOME short codes that work. I was at Walt Disney World last weekend visiting a new attraction where you are invited to text in a joke that will be used in the show you are about to see. Guess what? It worked. I wonder how much Disney paid for that?
But text Google? No dice.
I’m more-than-annoyed.
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Inappropriate?I hate T-Mobile right now. Short codes stopped working for me mid-day about two weeks ago, and I called today, and was told "The fact that it worked before was a mistake on our end. It never should have worked. We just fixed our glitch". No notice or anything. I used Google SMS and it worked, then less than two minutes later it was dead. The tech's explanation was that "Normal phone numbers just go ahead and send, but short codes have to be looked up in a third-party database, which Flex account users should not have access to" even though I have an unlimited messaging bundle. So now are ISPs going to start blocking access to their DNS servers for half of their customers?
I’m p***ed off!
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Inappropriate?I had a similar experience. No one in support could explain why I wasn't able to send messages to shortcodes until I did some experimenting. Even switching text plans didn't work. At the end of the day, anyone on Flexpay is f'd.
Here's a thread on the T-Mobile forums: http://is.gd/lr1Y
I’m angry
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Inappropriate?I got a nice rep today that explained that Flexpay customers were never supposed to have the ability to message shortcodes. So for future reference -- Flexpay == No shortcodes.
I’m frustrated
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Inappropriate?All of a sudden, about a week ago, short codes started working again.. Now I'm really confused.
I’m confused
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Inappropriate?Yeah it works for me too, weird. Maybe it's a glitch, but I'm gonna use it while I can!
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Inappropriate?@TuxRug/Cassidy - are you Flexpay?
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Inappropriate?Yup, have been since I signed up almost a year ago. I'm assuming it's a glitch in the system, but I'm not going to say anything about it really.
1 person says
this solves the problem
