Loading Profile...
What is so evil w/ Short Code ?
I just started service with TM, and love everything about it, including my SK-LX, (best phone I ever purchased) but I also have received a lot of running around, and passing the buck, from one department to the other.
Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.
Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.
Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.
I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.
My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.
I am still on flexpay, and am not switching to post pay.
My overall staisfaction rating, including support for TM, is GREAT.
PS: If enough people chatter, maybe they will give us back the "short code".
Out of the four to six hours i also spent trying to resolve the use of short code, this is what I gathered.
Tech Support said that short code could be used on either a "post pay" or "flexpay" account, but not on a "prepaid" account - After switching to flexpay, from "prepaid", guess what ? No access to short code.
Called CS again, and this rep, after speaking to her supervisor, as did the other prior reps, came back with the heart breaking news that short code is only allowed with a "post paid" account.
I find it aweful and a bad business practice, for all this running around from one department to another, with finger pointing, among themselves. (TM is spending a lot of money on supporting this issue instead of resolving it, silly) I think they should just tell us flat out what the issues really are, money, spam, etc., period.
My other thoughts are TM has found a way to push customers to a contractual "post pay" style of account.
I am still on flexpay, and am not switching to post pay.
My overall staisfaction rating, including support for TM, is GREAT.
PS: If enough people chatter, maybe they will give us back the "short code".
I’m frustrated
4 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
-
Inappropriate?Same here, since they charge for outgoing and incoming SMS, why do they refuse to make money?
By the way, on prepaid accounts with AT&T, you can go on the internet or use apps like Gmail, and you pay 1ยข per kb, but you cnnot do that with T-mobile . . .
Once again, it's our frustration as well as their loss, so I don't understand . . .
I’m frustrated
-
Inappropriate?I have a contractual flex-pay account. I am perfectly willing to fill my account to an arbitrary amount or do just about anything in order to get short codes to work. The problem is I was denied a post-pay account when I attempted to sign up. I would love to convert my account to post-pay if they'd let me (I have a 2 year contract anyway so it's not like it'll be easy for me to back out) and I already added unlimited texting and web access to my account. What more do I need? -
Inappropriate?BAH! That's awful and should have been explained to you properly the first time!
Neither of them have access to that sort of content, unfortunately. They're both a sort of prepaid service. It may be possible for Flexpay to have it later in the coming months, it's such a new service there are a lot of things not possible on it yet. It probably will not on prepaid as there is no way to charge you, the customer, for the content on the short codes that have a charge associated with it.
