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cancel my account
I can't find how to cancel or delete my account.
I’m frustrated
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The best answer from the company
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Before closing your account, we hear at Tokbox would like to point you fixing some common issues that can easily be resolved with the service.
Detecting your webcam and microphone: http://tinyurl.com/9kdjhq
Setting privacy controls to prevent unwanted calls or emails: http://tinyurl.com/8qlve4
If you would still like to close your Tokbox account, please do the following:
1. Login to your account.
2. Go to the Account link on the left sidebar.
3. Go to the "deactivate your account" option you will see on the page (lower left).
A page will be displayed asking for a reason, additional comments you would like to provide us with,
and a field where you will need to confirm the password for the account.
Thank you for trying out Tokbox!
The company says
this answers the question
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Inappropriate?Hi,
We don't have the function available just yet (should be soon).
May I ask why you want to close? More than happy to help with any issues.1 Comment Add a comment
This answers the question
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i just want to make a new account -
Inappropriate?I'm helping my brother who by mistake create 4 different accounts and wants to use just one -
Inappropriate?Hi,
The feature to close an account isn't available yet (soon!). I will post the directions here when it is live.1 Comment Add a comment
This answers the question
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My brother, who is in another country, created 4 different account by mistake and he wants to consolidate in one only. There must be a way???? that's ridiculous that you can not delete an account ????
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Inappropriate?Hi Monica,
The capability has not been built yet. I don't have a way to do so easily. The feature is going to be live shortly. I also couldn't delete someone else's account on your behalf, even if he is your brother, so that's why we need to put the self-service option on the site.1 Comment Add a comment
This answers the question
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Is there a way to consolidate the accounts? My brother does not speak English and I'm translating in order to help. What do you suggest?
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Inappropriate?Accounts, unfortunately, can't be merged. The best option will be to close the additional accounts when the feature goes live.
I will most certainly update this post w/directions when I know it is live. Believe me, we realize that this is something we need to have on the site.1 Comment Add a comment
This answers the question
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Any idea when this feature will be available?
I saw that someone asked the same question 1 month ago, and tokbox replied soon?
How long does Tokbox exist? -
Inappropriate?*should* be for the next release in a short period of time (weeks).
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Inappropriate?Before closing your account, we hear at Tokbox would like to point you fixing some common issues that can easily be resolved with the service.
Detecting your webcam and microphone: http://tinyurl.com/9kdjhq
Setting privacy controls to prevent unwanted calls or emails: http://tinyurl.com/8qlve4
If you would still like to close your Tokbox account, please do the following:
1. Login to your account.
2. Go to the Account link on the left sidebar.
3. Go to the "deactivate your account" option you will see on the page (lower left).
A page will be displayed asking for a reason, additional comments you would like to provide us with,
and a field where you will need to confirm the password for the account.
Thank you for trying out Tokbox!
The company says
this answers the question
1 Comment Add a comment
This answers the question
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I can't remember which email address I used for my account. I want it deleted, now what do I do?
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Inappropriate?Nanners,
In order to deactivate your account, you need your login information (or at least your email address). If you have forgotten your password there is also a way to reset it by clicking the 'forgot password" link on the homepage.
Let me know how else I can help.
Lauren
EMPLOYEE
EMPLOYEE
