Loading Profile...
Video Emails Playing and FREEZING off and on!
my video email for the last two days have been playing and freezing and playing and freezing...is there a bug reported? thanks
2
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Hi,
Yes, it might be an issue with users of Windows. A bug is currently filed for this. -
Inappropriate?Where do I get the bug on your site to fix this same problem? -
Inappropriate?Hi See-me9,
We don't have a public list of bugs at this time, unfortunately.
How prevalent is the issue you're experiencing (all videos, some, a few, etc.) Which browser and operating system are you using? Are you on a wired or wi-fi connection when viewing? Which version of Adobe Flash are you using?1 Comment
Add a comment
This solves the problem
-
Hi Damon, thanks for the prompt reply.I read just above that you have a bug fixer for freezing videos. why did you mention that? Never mind.
All the videos freeze after a few minutes but the audio continues.
I have windows xp, google chrome is my browser, am on wi-fi and have the latest Flash player.
Another problem: one of my friends couldn't find a program to open the video I sent her. She has a windows live account and has wireless broadband by way of a USB modem/key.
Also, the audio isn't in sync with video. It's slightly out.
Regards -
Inappropriate?Hi,
A couple of things:
1. I would recommend using a browser other than Chrome right now (not 100% on the site).
2. Wi-fi is not as solid as a wired connection (can have drops).
3. We do have an open bug that we're still investigating about some of the playback behavior issues you mentioned.
Can you try to see if you have the same issues with a different browser and a wired connection?
'Another problem: one of my friends couldn't find a program to open the video I sent her. She has a windows live account and has wireless broadband by way of a USB modem/key."
Does your friend have a recent version of Flash installed? Link: http://get.adobe.com/flashplayer/ -
Inappropriate?I am experiencing this same issue on two separate computers. 1 computer is Vista with all updated video drivers and windows updates and the latest flash player, version 10.
1 computer is windows xp with all updated video drivers and flash player 10.
I have tried using IE7, IE8, Firefox, and Chrome and all of them freeze the video in the same place and continue on with the audio. This makes me think it is a problem with the actual video file that has been captured rather than a playback issue.
I have not yet tried using my Ubuntu installation to see if this problem exists on a non-windows platform.
But I experience this issue with every video mail that I send and it happens every time I use tokbox for live video chat. It is not an intermittent problem for me, it is very consistent.
I’m frustrated.
-
Inappropriate?Hi Jeff,
A bug we're working on (not happening to all video mails). I will post an update when I know it is resolved. -
Inappropriate?I changed a setting in flash and it appears to have resolved this issue for me. The local storage setting. (it is one of the settings where you tell flash what camera and audio device to use) I changed it to unlimited and now the captured videos do appear to be working. The default in Flash 10 is 10kb, The problem is not on playback, It is when the video is captured. And yes it was happening with every video I would send or live video I would use via TokBox.
-
Inappropriate?Hi Jeff,
Thanks for the info (interesting to know!). This could make some aspects of our lives easier:)
I am going to play around with it on one of the emails I received and see if changing the storage settings does the same. -
Inappropriate?I am not sure it will affect playback of a video already captured. I believe the issue is at the point that the video is captured. ( I am not sure I said this very well in my previous post. ) Already captured videos still have the freeze in them, but newly created videos with the unlimited setting appear to be working well, at least with the bit of testing I have done this evening.
-
Inappropriate?Hi Jeff,
Super. Thanks for the additional info (understood it would be a going forward). Might be something to address in the UI (storage settings).
EMPLOYEE
