I have a TomTom one and it is out of the warranty. On Saturday it navigated me correctly, but would not turn off. I waited until the charge went and now booted up today, but it will not turn on. I have tried the reset button, but that hasn't worked. Any other ideas or can you tell me where I can take it to be repaired?
i have a tom tom one - it doesn't seem to hold its charge. i have a home charger and car charge which both seem to charge it fine. when i switch it off and then go to use it again (month or so later) the battery is dead!
horrible! I can't find any support to call or email for the US for TomTom. The suction cup they use is aweful and it falls all the time. Last time it fell the screen broke and now it is useless. Got it last Christmas and I didn't work cause of that white screen issue (One 3rd addition) until the update a few months ago, and now the screen is broke and I can't find a single contact to see if they'd fix it. Total waste of money! They cut corners on the suction cup and then the customer takes the fall.
Rider contacts are worn out.
The points on the rider are worn out and are breaking contact with power. This is causing arcing and the unit is turning off. I've tried to resecure the unit. Nothing is working. I need help.
Of all of the companies I have had to contact for customer service, Tom Tom has the worst. They have a place for you to enter questions that no one reads or responds to, and if you don't call with in 48 hours, they mark them as solved. Wish our customer service could get away with that. Key points that lead to this entry.
1) Called with a problem..."office that handles this is closed, call back tomorrow"
2) Called back..."please fax report and call back in 24 hours".
3) Faxed report and called back 24 hours..."could not find fax [even though I have confirmation it made it] please re-fax and call back in 24 hours"
4) Faxed report and called back 24 hours..."can not find fax [even though I have confirmation it made it] please re-fax. Asked if I could scan it in.."OK". Scanned report and sent via e-mail. "Thanks, however, office that handles that is closed. I will leave a note for them to call you tomorrow"
5) No call back next day...called again, during conversation cut off.
6) Called back again...cut off.
7) Called next day and actually got transferred to the office that "handles it". Waited 26 minutes on hold. Tom Tom reminder that I am on hold plays every 30 seconds. Drives me crazy. Feel stupid for actually staying on hold for 26 minutes.
Great product...Customer service sucks! Sucks! SUCKS!
Chris
About 3 hrs ago my tomtom one xl lost all satellite reception. It got us to an open beach area on central Californiacoast, but now can not find a valid satellite signal. Tried the reset in the book. Stillnothing
My TOM TOM 710 will not start. The Green Light is on and it seems to be charging however when the on button is pressed nothing happens just a blank screen
I have been trying purchase an updated map from the TomTom website since May 08. Here I am in Sept 08 and I still do not have an updated map. I contacted TomTom Customer service. The first time they were nice and appeared to be helpful. I contacted Chase which is the type of card I was using and they told me there were purchase inquiries against my account from TomTom and they were all authorized by chase. The TomTom rep confirmed that the problem was on TomToms side. She told me to wait a little while and they would post the updated map for free onto my account. When I returned to download the map the update version what not posted. I called customer service again and while they have records of me calling. The original rep did not put anything about the issue or that they had told me they would post the new map. I ask them what I can do from here. I asked if they could run my credit card manually and post the update. They are unwilling to do that. I told them I am willing to pay for it but I only have one credit card type that they accept and if they there site won't accept it after the bank told me they accepted the inquiry. Their customer service is useless and I am going to sell this unit on ebay and buy a garmin.
I have a TT One, the green light is on, but the device will not work. i have done the soft and hard reset about 10 times, i have taken out the SD card tried to start it, i have removed the " trashes" folder from the SD card, i have tried everything in all of the blogs, nothing works- is the battery? is the screen is just dead?
I have a TomTom GO 700 that only powers up after 30 minutes if plugged in. It will not power up without plugged in. I think its internal battery is dead and needs to be replaced. I updated latest TomTom software thru their website. I have talked to their support and had a very frustrating experience. They made me run around asking a bunch of questions back and forth for a week, got me fish out the sales receipt (who keeps sales receipt these days, but I found it). In the end, they say -- "it is out of warranty and there is nothing they can do to replace the battery or fix the unit". I have not heard of a device that costs several hundreds of dollars and mfr says "battery cannot be replaced and we won't do it". Actually I have had this problem 3 months before the supposedly warranty expiry date, but since I did not report it then, they wont do anything now being out of warranty by 2 months.
They have no suggestions for getting this fixed. They say they cannot replace the battery unless it is under warranty. They say they cannot repair it even if I want to pay for battery etc.
I cracked the screen on my Tom Tom GPS. Much to my displeasure, TOM TOM does not repair this device unless under warranty. Tom Tom cannot even provide a location where I can pay to have the device repaired. I have never purchased any electonic device that could not be factory repaired. They did offer me a discount on a new product. Even with the discount, it would be $100.00 more than I paid for it. I have had this product for only two weeks. The cracked screen was my problem but I was willing to pay to have it repaired. Once burned once learned!
I returned my Tom Tom GO 720 because of a freezing issue. When I try to use Tom Tom HOME I receive a message that says "Error when contacting server. You cannot change your device code at this time. Your device code can only be changed once every six months. Please contact Customer Support if you require any assistance." Essentially, it is looking for the device that I linked to the account previously. I need to be able to get rid of the device in my account so that the replacement can be linked for full functionality.
I bought a TomTom One XL Europe in Netherlands, and used it when I drove home to Norway. The TomTom Traffic-function worked perfectly the first days in Netherlands, but during the trip it didn't work at all in any of the countries. On the left-side bar there is a red cross. When typing it, it says "SIM card invalid". When pressing "TomTom Traffic" in the main menu, it says "WARNING: Missing or invalid SIM card. Please contact TomTom customer support +31 20 8501007. Error code: 107"
I have not touched the SIM card, only checked that it is there. When trying to get "Account info" it says "Tomtom PLUS Could not establish a wireless data connection...". I have tried to reset the device, without success. Does anyone know a solution to this problem?
I purchased a 930, upgraded the maps of North America using the map garantee, after deleting the old map found that there was not enough space on the main drive, had to load it onto the SD Card, anyone had a similar problem
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holdfast
last replied
on October 06, 2008 18:47
ilikemyrealname
last replied
on October 01, 2008 19:54
Iain L
last replied
on September 30, 2008 07:05
Chris Ricca
last replied
on September 09, 2008 20:47
billroberts@mac.com
last replied
on August 06, 2008 20:59
