I drive a diesel van but the find gas station feature doesn't show me where to find a station serving diesel. I have wasted a lot of fuel following the Tom Tom to stations.
I brought a brand new tomtom one in the early part of this year, a couple months down the line it develops a fault (unit keeps freezing at splash screen) Got in contact with Tom tom Customer support and was given instruction by a rep to hopefully resolve the problem. I followed the Instructions as given to me by the customer repesenitive but it only made the unit worse (unit wouldn’t turn on) I was given an RMA and told by the reprehensive that I would be receiving a box in a few days to which I would need to return all parts including the unit and sales receipt if applicable to an address which was also given to me at the time the box would only needed to be dropped off at a local post office.
Guess what? No box arrived, Contacted them again with apologies been thrown out me, also in there reply I was now given another method to getting the unit to them. The method was, for me to buy a box, pack the unit and its accessories, contact USPS Quoting some number then ask for some paper which then needed all sending and delivery addresses filled out by me. What happened to the simply cardboard box?
Too cut a long story short, I sent the unit to them over a month ago and still awaiting its return till this very day. Each and every time I contact them they either 1. Don’t reply or 2. Flog me off with crap excuse about them await a reply from some department which they never give me the details of. I’ve suggested to them to save anymore run around why not send out another unit. But no reply on that one.
What kind of customer service is this? Every customer support rep I been in contact with have either been a nasty piece of work or just plain and simple time wasters.
I have a TomTom one and it is out of the warranty. On Saturday it navigated me correctly, but would not turn off. I waited until the charge went and now booted up today, but it will not turn on. I have tried the reset button, but that hasn't worked. Any other ideas or can you tell me where I can take it to be repaired?
i have a tom tom one - it doesn't seem to hold its charge. i have a home charger and car charge which both seem to charge it fine. when i switch it off and then go to use it again (month or so later) the battery is dead!
I purchased the new version of USA/Canada map. After installing, my TomTom One New Edition displays "No maps found!"
I have tried removing the maps and re-installing with the same results. What can I do? If this isn't resolved, I expect a refund for the new map.
After contacting TomTom support I received the automatic response. I tried all of the suggestins to no avail. I updated my request accordingly.
Eight (8) days later, I received a message from "Robert" (could this be "Rob"?). I followed his instructionds to the letter but with no better results. I updated my question (including data from "System Information"). Six (6) days later - still no response or solution.
I am desperate - my TomTom is worthless! Also, it appears that I wasted $80.00 on a new map that only manage to destroy my TomTom!
I have a TT One, the green light is on, but the device will not work. i have done the soft and hard reset about 10 times, i have taken out the SD card tried to start it, i have removed the " trashes" folder from the SD card, i have tried everything in all of the blogs, nothing works- is the battery? is the screen is just dead?
My TomTom ONE ran fine for months, then began running its "guided tour" or "marketing messages" constantly, thus interrupting my ability to input destination info. How can I stop it from doing that?
I entered the following as a reply to comments about the TomTom customer service, perhaps I should have started a new Problem.
Here is my original post: (slightly edited for clarity)
I have tried the "Map Correction Fix" that Rob Lazzurs mentioned. I can assure you that it does NOT work on a One 3rd edition (namely Mine).
As far as Customer Service is concerned, whomever gave TomTom an award must be on crack. {could be some equally potent substance, I just don't know}
I purchased the Traffic Receiver Antenna gizmo online last week {On 06/11/08} and {after reading about it on the WEB site} realized I could not use it where I live and drive. I immediately {within 1/2 Hour} called the customer service number and was on hold for more than one hour.
I spoke with the cs rep who after several more "hold Periods" gave me a reference number (080611-008309) and forwarded me to yet another department where I remained on hold for another hour, before being told that this rep had sent a message to ?? canceling the order.
All this took place the day before the item was shipped. Needless to say, the order was not stopped and was received by me.
{I sent} Two e-mails asking for the proper procedure for returning the item {on} 8/19/08 they have so far gone unanswered.
To add insult to injury, now my One 3rd tells me that "No Route Found" when trying to go to one of my favorites.
(Yeah, I forgot that less than 6 months after I purchased the unit, TomTom wants $75 for new "Updated" maps. See the first paragraph of my original text!)
{I like my TomTom most of the time, all mfg's have their problems, but, well, just read the above again.}
I just exchanged a TomTom One 3rd edition for a new one (same model) at Office Depot where I bought it because the first one was defective. The one I have now works fine (yeah!) but when I tried to use the TomTom Home feature allowing me to download the latest maps, I was told my account was already set up to accomodate the first unit and I wasn't allowed to change my account to reflect I wanted to use the second unit. I got an error message saying something like I can't change what unit my account works with more often than once every 6 months. And NOWHERE can I find a customer service number to CALL. What do I do?
I have a brand new TomTom One 3rd edition that I installed in my car yesterday. Moments after putting the suction cup on my windshield, it let go and my Tom Tom fell, cracking the screen. I am really upset, because I installed the suction cup properly. The Tom Tom still works, but I can't see through the cracks in the screen. Is this covered under warranty? Where can I get it fixed and how much will it cost if it is not covered?
Trying to install the TomTom Home on my Macintosh and it keeps returning a Javascript error. Option click shows that the files are not available. Please help
Of all of the companies I have had to contact for customer service, Tom Tom has the worst. They have a place for you to enter questions that no one reads or responds to, and if you don't call with in 48 hours, they mark them as solved. Wish our customer service could get away with that. Key points that lead to this entry.
1) Called with a problem..."office that handles this is closed, call back tomorrow"
2) Called back..."please fax report and call back in 24 hours".
3) Faxed report and called back 24 hours..."could not find fax [even though I have confirmation it made it] please re-fax and call back in 24 hours"
4) Faxed report and called back 24 hours..."can not find fax [even though I have confirmation it made it] please re-fax. Asked if I could scan it in.."OK". Scanned report and sent via e-mail. "Thanks, however, office that handles that is closed. I will leave a note for them to call you tomorrow"
5) No call back next day...called again, during conversation cut off.
6) Called back again...cut off.
7) Called next day and actually got transferred to the office that "handles it". Waited 26 minutes on hold. Tom Tom reminder that I am on hold plays every 30 seconds. Drives me crazy. Feel stupid for actually staying on hold for 26 minutes.
Great product...Customer service sucks! Sucks! SUCKS!
Chris
TOM TOM SUPPORT IS REALLY NOT UP TO SNUFF. THEIR STAFF SEEMS TO LOSE PATIENCE WITH THE CUSTOMER VERY QUICKLY AS IF YOU HAVE INTERRUPTED SOMETHING THEY WERE DOING BEFORE YOUR CALL, AND THEY FIND WHATEVER THAT WAS MUCH MORE REWARDING THAN SOLVING YOUR PROBLEM.
THE GPS PRODUCT IS NOT WITHOUT PROBLEMS, AND THE COMPANY NEEDS TO ACKNOWLEDGE THAT BEFORE THEY CAN UPGRADE THEIR SUPPORT STAFF AND MANAGEMENT.
THEY ARE ARE A DUTCH COMPANY WITH A FRENCH CEO.
IF YOU HAVE A PROBLEM WITH THEIR SUPPORT, YOU SHOULD POST IT ON THIS WEB SITE. OTHERWISE THIER MANAGEMENT WILL CONTINUE NOT TO RECOGNIZE THE ISSUE.
THE CEO IS JOCELYN VIGREUX
150 BAKER ST.
CONCORD, MA, 01742
978-287-9555
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wolfk
last replied
on August 18, 2008 08:51
holdfast
last replied
on August 22, 2008 09:28
billroberts@mac.com
last replied
on August 06, 2008 20:59
Rob Lazzurs (Official Rep)
last replied
on June 24, 2008 14:07
Eric Suesz
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on June 03, 2008 20:25
Thomas
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on August 13, 2008 14:42
