Can not buy an updated map for my TomTom

I have been trying purchase an updated map from the TomTom website since May 08. Here I am in Sept 08 and I still do not have an updated map. I contacted TomTom Customer service. The first time they were nice and appeared to be helpful. I contacted Chase which is the type of card I was using and they told me there were purchase inquiries against my account from TomTom and they were all authorized by chase. The TomTom rep confirmed that the problem was on TomToms side. She told me to wait a little while and they would post the updated map for free onto my account. When I returned to download the map the update version what not posted. I called customer service again and while they have records of me calling. The original rep did not put anything about the issue or that they had told me they would post the new map. I ask them what I can do from here. I asked if they could run my credit card manually and post the update. They are unwilling to do that. I told them I am willing to pay for it but I only have one credit card type that they accept and if they there site won't accept it after the bank told me they accepted the inquiry. Their customer service is useless and I am going to sell this unit on ebay and buy a garmin.