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GO 720 Battery

My GO 720 will not hold its charge after it has been removed from the dock. I called customer service, and they asked me to send it back for it is still under warranty. No problem.

When I asked them how to replace the battery, once out of warranty, they couldn't give me a straight answer; which leads me to believe you can't.

I asked the question it in such simple terms; i.e., written instructions, a service center, etc..

She kept telling me I could do what I felt was necessary to replace the batteries.

What does that mean???
 
sad I’m annoyed and feel deceived
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