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How do I change the device code for a replacement Tom Tom GO 720?
I returned my Tom Tom GO 720 because of a freezing issue. When I try to use Tom Tom HOME I receive a message that says "Error when contacting server. You cannot change your device code at this time. Your device code can only be changed once every six months. Please contact Customer Support if you require any assistance." Essentially, it is looking for the device that I linked to the account previously. I need to be able to get rid of the device in my account so that the replacement can be linked for full functionality.
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Inappropriate?I have had a similar problem in the past, it was resolved by contacting TomTom service desk by phone and they were able to sort out in a matter of minutes . I take it that you have a replacement unit, one other option is to create another account.
I’m happy
