I could spend this time having fun, but...
I entered the following as a reply to comments about the TomTom customer service, perhaps I should have started a new Problem.
Here is my original post: (slightly edited for clarity)
I have tried the "Map Correction Fix" that Rob Lazzurs mentioned. I can assure you that it does NOT work on a One 3rd edition (namely Mine).
As far as Customer Service is concerned, whomever gave TomTom an award must be on crack. {could be some equally potent substance, I just don't know}
I purchased the Traffic Receiver Antenna gizmo online last week {On 06/11/08} and {after reading about it on the WEB site} realized I could not use it where I live and drive. I immediately {within 1/2 Hour} called the customer service number and was on hold for more than one hour.
I spoke with the cs rep who after several more "hold Periods" gave me a reference number (080611-008309) and forwarded me to yet another department where I remained on hold for another hour, before being told that this rep had sent a message to ?? canceling the order.
All this took place the day before the item was shipped. Needless to say, the order was not stopped and was received by me.
{I sent} Two e-mails asking for the proper procedure for returning the item {on} 8/19/08 they have so far gone unanswered.
To add insult to injury, now my One 3rd tells me that "No Route Found" when trying to go to one of my favorites.
(Yeah, I forgot that less than 6 months after I purchased the unit, TomTom wants $75 for new "Updated" maps. See the first paragraph of my original text!)
{I like my TomTom most of the time, all mfg's have their problems, but, well, just read the above again.}
John
Here is my original post: (slightly edited for clarity)
I have tried the "Map Correction Fix" that Rob Lazzurs mentioned. I can assure you that it does NOT work on a One 3rd edition (namely Mine).
As far as Customer Service is concerned, whomever gave TomTom an award must be on crack. {could be some equally potent substance, I just don't know}
I purchased the Traffic Receiver Antenna gizmo online last week {On 06/11/08} and {after reading about it on the WEB site} realized I could not use it where I live and drive. I immediately {within 1/2 Hour} called the customer service number and was on hold for more than one hour.
I spoke with the cs rep who after several more "hold Periods" gave me a reference number (080611-008309) and forwarded me to yet another department where I remained on hold for another hour, before being told that this rep had sent a message to ?? canceling the order.
All this took place the day before the item was shipped. Needless to say, the order was not stopped and was received by me.
{I sent} Two e-mails asking for the proper procedure for returning the item {on} 8/19/08 they have so far gone unanswered.
To add insult to injury, now my One 3rd tells me that "No Route Found" when trying to go to one of my favorites.
(Yeah, I forgot that less than 6 months after I purchased the unit, TomTom wants $75 for new "Updated" maps. See the first paragraph of my original text!)
{I like my TomTom most of the time, all mfg's have their problems, but, well, just read the above again.}
John
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Hello John,
First of all let me say just how sorry I am that you have had problem returning the device you purchased by accident. For this I can only recommend calling back the number listed, if you get no where on the phone then please do let me know here.
As for the maps, I would recommend checking with the HOME client you are on the latest version of the software for your device, this should give you the full mapshare facilities.
If there is anything else we can help you with please do let me know. I know map updates are not cheap but when you consider the amount of work going into those updates it is a reasonable price.
Hope we can help get this sorted.
I’m hopeful
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this solves the problem
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Inappropriate?Hello John,
First of all let me say just how sorry I am that you have had problem returning the device you purchased by accident. For this I can only recommend calling back the number listed, if you get no where on the phone then please do let me know here.
As for the maps, I would recommend checking with the HOME client you are on the latest version of the software for your device, this should give you the full mapshare facilities.
If there is anything else we can help you with please do let me know. I know map updates are not cheap but when you consider the amount of work going into those updates it is a reasonable price.
Hope we can help get this sorted.
I’m hopeful
The company and 1 other person say
this solves the problem
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Inappropriate?Hi Rob,
I have the latest software (Home 2.3) but when I submit a change it never "took/takes" on my One 3rd ed,
BTW, the non-existing road I'm reporting haven't been there the 28 years I've lived here.
I’m giving up camping
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Inappropriate?Just an update:
I called TomTom again today, gave my email address and reference number to the cs rep. Only waited on hold 30 minutes.
I told the rep what my problem was, he double checked with someone and told me what to RMA number was. He also told me he would send me an e-mail with the mailing address I should use to return the item. Very nice man...
My problem now is as follows: I NEVER GOT THE EMAIL! i'll have to call again. My ears used to stick way out, but after calling TomTom, my left ear is now folded nicely back.
I’m bewildered
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Inappropriate?Soo, Now I feel stupid. I didn't realize the e-mails went to "My Questions" and that "My Questions" are sorted by category.
Problem is solved, but, do I have to pay the shipping?
Either way, I'm happy again.
Thanks for your help Rob.
I’m a happy camper
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Inappropriate?I would sure hope you don't have to pay the shipping however this is something you will have to take up with them, I would suggest you might.
I am glad to hear you have your problem solved and are now happy, if you do have any other problems please do give me a shout here and I will do what I can to help :)
I’m thankful
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this solves the problem
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