Get Satisfaction uses Javascript and cookies.

You'll need to enable Javascript and cookies to log-in and participate.

Share Follow

Know any helpful people?
Email this to a friend
- Your Name:
- Your Email:
- Email to: Enter up to 5 email addresses separated by commas
- Add an optional message
- Optional Message:
  Character limit of 1000 characters
- Or cancel
Twitter this
Share on Facebook
Get a short URL

Share it on these other sites

3 replies made

2 people participating

1 employee helping

The mood in here

happy 1

silly 0

indifferent 0

sad 2

Products & Services

Topaz Adjust

Add a product

This topic is tagged

Add a tag

Topaz Adjust "returned an unknown error" in Paint Shop Pro

Edited on 10/22/08

I purchased Topaz adjust a while ago. It worked fine with PaintShop Pro X2. I upgraded to version 2.4 and it still worked great. But, today I get an error message in PSPX2 saying "Plugin returned an unknown error" I tried the "repair" feature and also uninstalled and re-installed it. I even downloaded it again and re-installed it; all to no avail. What can I do to get the plugin to run once more? BTW Topaz DeNoise still works fine.

Thanks,

Wally O

I’m confused

Inappropriate?

Reply to this problem

1 person has this problem

I have this problem, too! Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.

Create a customer community for your own organization

Plans starting at $19/month

EMPLOYEE

Remove Inappropriate?
Delete or Edit

Eric Yang, Official Rep, replied on October 22, 2008 20:10

Hi Wallyo,

Try going into the Paint Shop Pro Plug-ins folder and deleting any reference to Topaz Adjust, including any shortcuts or folders. Also remove the custom Plug-ins directory from within the Paint Shop Pro.

Reinstall to the default location and point Paint Shop Pro at the custom plug-in folder C:\Program Files\Topaz Labs\Topaz Adjust\Plugins. Restart Paint Shop Pro and you should now be able to use Topaz Adjust again.

Let me know if these instructions weren't clear enough or if it still doesn't work.

Best regards,
Eric

this solves the problem

Add a comment This solves the problem Mark as a company solution
Remove Inappropriate?
Delete or Edit

wallyo replied on October 22, 2008 21:06

Hi Eric,

Topaz adjust was installed to the default location (Program Files, etc.) and Paint Shop Pro was pointed to the plugin folder in that location. Also, I have no custom plugins directory in Paint Shop Pro. However, I uninstalled Topaz Adjust entirely and reinstalled it once again to the default directory. It still returns the same error message in PSPX2. PSP obviouslt finds the plugin since it shows up and can be selected. But, it does nothing after that. As I stated, Topax DeNoise is set up the same way and works fine, as do all of my other plugins. Topaz Adjust had been working fine as well, but something has happened to render it inoperable so far.

Wally Orlowsky

I’m frustrated

this solves the problem

Add a comment This solves the problem
EMPLOYEE

Remove Inappropriate?
Delete or Edit

Eric Yang, Official Rep, replied on October 24, 2008 14:31

Hi wallyo,

That's pretty strange. Please send an email to eric.yang[at]topazlabs.com so I can send you a file which may help.

Best regards,
Eric

this solves the problem

Add a comment This solves the problem Mark as a company solution

Reply to wallyo's problem

(Some HTML allowed)

Company participation

The mood in here

Products & Services

This topic is tagged

Related topics in Topaz Labs

Topaz Adjust "returned an unknown error" in Paint Shop Pro