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Password reset function does not work/does not send an email.
Title says it all. I cannot for the life of me remember my password, but I also cannot reset it. When I use the reset password thing, it sends me no email.
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The company marked this problem solved.
The best solution from the company
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If you attempt to reset your password and it doesn't work, please post here with your Topixz username and I'll do a manual reset for you and send you the password.
I’m frustrated
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this solves the problem
Create a customer community for your own organization
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Inappropriate?I wouldn't necessarily say it does't work, it's just that I need to change email hosting providers because the current one sucks. You might have to be patient ;)
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Inappropriate?Random status update, still haven't received the email. Even if you did help me fix it. It's >2 hrs later, I'm not quite sure it's your mail server.
I’m amused
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Inappropriate?If it's not the mail server I don't know what it would be, because I tested it on an account and it worked to send the password from my server to a gmail account.
Unless you got an error message instead of a confirmation message. -
Inappropriate?Mine didn't work either. I thought I was using the password I registered with. I guess I'll see Topixz when this is fixed.
I’m crushed.
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This solves the problem
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I'll go ahead and do a manual reset for you until I can get outbound emails to work properly. Look for your password soon. -
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Inappropriate?If you attempt to reset your password and it doesn't work, please post here with your Topixz username and I'll do a manual reset for you and send you the password.
I’m frustrated
The company says
this solves the problem
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2 Comments Add a comment
This solves the problem
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I just send you a new password, should get there shortly.
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When this email didn't show up it finally dawned on me to check my spam folder. It looks like the original password request as well as this email both got filtered out as spam. I can test the forgot password feature again to see if it is indeed always getting flagged as spam by default with gmail.
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Inappropriate?It looks like gmail filters out mail from topixz as spam. If this isn't working for you and you're using a gmail account be sure to check there for your password reset notification. On my second test the email was delivered in < 1 minute.
I’m happy
1 person says
this solves the problem
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Inappropriate?Hey. Me again. So I found my double-secret invite in my junk folder, but taking the code to Topixz doesn't work either. I tried re-registering, but "that user already exists". Account name: creativecomponent
I’m a little loopy loo
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This solves the problem
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Alan, did you have more than one password reset email sent to you? If so, are you using the most current code? Maybe try using the "I forgot my password" feature again and going with the code in the new email.
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Inappropriate?I wonder if there's still something funky about the MX records which is causing gmail, and possibly other providers, to think this is spam?
I'm going to have to do some more investigating here. -
Inappropriate?I'm hoping that some of the recent changes to the email setup and MX records will fix this password issue.
I’m unsure
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Inappropriate?Sorry for digging up an old problem, but I just got the e-mail saying that my account is now active, but I can't remember what password I used anymore. When I use the password reset, I get an error message:
Error Code: 500
Error Message: Internal Server Error
Help?
I’m frustrated
2 Comments Add a comment
This solves the problem
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Sorry about that, forgot to change a config setting. It should be working correctly now
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Awesome. Thank you!
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Inappropriate?There was an issue with this related to a config setting and the most recent set of updates that were applied. It should be fixed again.
1 person says
this solves the problem
EMPLOYEE
