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Help with EVERYTHING
Hi! Sorry to be a bother, but last night and for the past couple of night, I haven't been able to upload pictures. I get the picture is corrupt, but then it will upload at a later time?! I also in the journal part, can't see all what I am writing and the page jumps back and forth as I write, this makes it quite tough to update as I can't see what I am writing. Can u please help me, family is asking why I'm not on here anymore, to be honest, it's tooo frustrating! Thanks for your help and continued concern!
Nikki Gregory
Nikki Gregory
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Inappropriate?Is this even being addressed, as I am not able to upload pictures once again today? This is starting to get a little aggravating. Can you please at least respond so I know you at least acknowleged this problem. -
Inappropriate?Hi Nikki - My sincere apologies for the delay; we just lost track of this inquiry! We're looking into this and hope to get to the bottom of this asap.
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Inappropriate?Hi Nikki, Please allow me to reiterate Michael's apology for the delay in responding to your problem.
I've been looking into the photo uploading problem and, unfortunately, I don't yet have a solution. These sorts of intermittent problems are the most difficult to figure out as, obviously, they don't happen all the time. I do have a couple of leads that I'm chasing down, but no firm answers yet.
Is there a certain time of day when you encounter the photo uploading error most often?
As far as the journal page problem goes, it would be helpful to know a little more about your computer. Do you know which web browser you're using and which version? Is it Internet Explorer, Firefox or Safari? Also, does this problem happen consistently?
Again, I'm sorry for the delay in helping you. We'll do our best to get these problems resolved!
- Sean
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