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Videos gnomes still working 24 hours later...?
I uploaded several videos yesterday, both in MP4 and WMV formats (about 4-7MB each). They're all still being converted today, 24 hours later.
Has TotSpot just been flooded or is there something wrong? Just checking.
Has TotSpot just been flooded or is there something wrong? Just checking.
I’m curious.
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The more people who report this problem, the more it gets noticed.
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We just fixed this last issue with videos appearance on the "social tile" profile type. Everything should be good now.
Thanks again for your incredible good feedback.
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Inappropriate?Any news on this? It's now been 48 hours and most of my videos are "still being worked on." The couple that finished say "file not found" when I click on Play.
I'm just wanting to know if this is a bug that's being worked on or if there's something wrong with the videos I'm sending--because I can send them in a different format if I need to.
I’m wondering.
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Inappropriate?Hi JuryDuty - So sorry for the delay; we're looking into the issue and hope to have an answer for you soon. Want to be 100% sure we've identified all the factors at work here!
Besides - you should know - we work on long weekends :)
Cheers,
Michael
I’m sorry for the delay!
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Inappropriate?No problem. I don't mind if I have to wait, I just wanted to be sure it wasn't something on my end. Take your time to get it right! :)
I’m happy someone replied.
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Inappropriate?I'm sure you're aware, but all my videos still show either "file not found" or "video gnomes are working."
If you need an off-site test of anything with the videos, let me know. I can convert my videos to just about any format and am on all the time. :)
I’m happy to help.
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Inappropriate?Hey! Several of my videos are now working!
The ones that had listed "file not found" are now found. Some had been MP4 and some WMV.
There are a still two from last week with gnomes still working on them.
I’m excited.
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Inappropriate?Hi JuryDuty,
as you noticed, we fixed some problems and those videos are now working. Unfortunately, we had bigger issues with a few of older videos (most of them were tests of our own) that didn't have any data actually attached to them on the video encoding machine. For those, we needed to remove them. If any of those is yours, you'll just need to upload them again (sorry about that) and everything should work.
If you happen to have another video-related problems, feel free to email and provide our support team with details.
Thanks for your feedback and error reporting.
I’m confident
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Inappropriate?Video encoding is now working fine, but thumbnail generation still has some issues. We're on it!
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Inappropriate?Yes, two of my old videos were apparently part of the purge because they're gone. No biggie, as I'm just uploading them again. And...
Wow, you aren't kidding! It works great now. I've uploaded several videos and all have been encoded in a matter of minutes. Nice! Thank you so much!
PS My thumbnail generation seems to look just fine.
I’m giddy.
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Inappropriate?We just fixed this last issue with videos appearance on the "social tile" profile type. Everything should be good now.
Thanks again for your incredible good feedback.
I’m happy about our users.
The company says
this solves the problem
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Inappropriate?Just a heads-up that the video gnomes are giving us trouble again. I posted two videos last Thursday and they're still being worked on. They were each only about a minute, too.
I’m sad
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Inappropriate?JuryDuty - could you try to repost those videos again...we're really sorry, about the inconvenience...working through some last issues on this front.
I’m also sad that you're having problems...we will get them resolved though!
EMPLOYEE
